Stayed here for years, but...

Liked: I've stayed at this property each time I go to Queensberry for a work trip one time a year, for the last several years. The location is great, if the rooms were clean they would be great, has a decent breakfast buffet
Disliked: The room was filthy and unsafe for my dogs. The very first night after check in I found one of my dogs chewing on a bobby pin that was evidently left in the bathroom on the floor and another one of my dogs eating a piece of chocolate that they found just under the rim of the bed. I paid extra for my dogs And would've expected the room to be clean and safe for them. Additionally I asked for a late check out (2pm) because my flight wasn't until 6 PM out of Albany and needed a safe place for the dogs… they refused, even after multiple requests and it only being an hour and a half longer than they were willing to extend. The hotel was not sold out, there was no line of people waiting to check in… They evidently don't value my annual business

Exceptional

Liked: Cleanliness and fresh air that was smoke free and bed was very comfortable!
Disliked: TV remote didn't work right

Enjoyed greatly

Liked: It was ok
Disliked: Nothing

Superb

Liked: Clean room and very helpful staff

Very good

Good

Liked: The area was nice .veiw was ok
Disliked: The bathroom shower door was not closing perfectly so when taking shower the whole bathroom is wet the room need to tidy every day .

Our stay was excellent! The...

Liked: The property and room were clean and the breakfast every morning was really good , they offered waffles, bagels, toast, muffins, oatmeal, fruits , eggs, home fries, sausages. Coffee and tea was available all day and night. Their little store was very small with some essential items.
Disliked: Wish they had an outdoor pool.

Conveniently located, courteous staff, nice...

Liked: Staff were very courteous and professional. The facilities were nicely laid out and decorated. The room was comfortable and spacious. Even though our room was a floor above the main entrance it was very quiet.
Disliked: The only issue we had was cleanliness. I had to go down to the lobby to get shampoo because there was none in the shower. The bathroom in general was nasty. There was mold in the shower and between the shower doors. The hand soap dispenser and the lotion next to the sink were filthy and covered in hair. And there was hair in my daughter's bed when we pulled back the covers for the first time.

Exceptional