Employees were friendly

Liked: I liked the breakfast
Disliked: Everything was great

Disappointing

Superb

Liked: Convenient. Quiet, Big rooms.
Disliked: Not hotels fault but the pool was closed for guest safety. Wishing I could have used hot tub.

Not good.

Disliked: I had customer service reach out, and I replied to her and explained a few of the things that were missing and broken and unchecked in my room and explained that it made the stay inconvenient. I have any going to say anything. There were missing items in the shower, the blow dryer didn’t work, the chain to the window blinds (the heavy blackout one) was broken so I couldnt let any sunlight in and the TV wouldn’t connect to the internet. It was a bad morning. The customer service lady OFFERED to discount my room … I checked my bank account … and rather than get a discount, I was charged $50 more than I booked the room for. $253 for a single bed in a room that didn’t have have the amenities it said it would. It made the stay not very nice.

A security detail is needed...

Liked: It was clean and the rooms were large enough for our family to move around in.
Disliked: The neighbors to our room were distributive, loud, and using drugs on site. The staff said they’d take care of it. Several complaints were made and others families left. We also ended up leaving at midnight because the room was not settling down.

I sleep at the hotel.

Liked: Good location and the breakfast
Disliked: Cleanliness could have been better.

Exceptional

Liked: This was our 4th stay here. Much improved from the last time. We were granted an end Suite on the 3rd floor. Thank you!The new GM was very helpful,and pleasant.

Exceptional

Disliked: Pool was cold