Home2 Suites By Hilton Mishawaka South Bend, Mishawaka

Disappointing

Liked: The size of the room, kitchen and the comfortable beds
Disliked: There was excessive mold in the shower on 3 walls, especially surrounding the door. There was no conditioner container in the shower and the shower gel was empty. The air-conditioning rattled and banged so loudly (like there was someone inside the unit banging away with a sledge hammer- NO EXAGGERATION!!!) that we had to sleep with it off making the room very hot.

Exceptional

Very good

Liked: Staff was great, and very helpful.
Disliked: When I booked online, I chose the option to pay at the hotel, but you charged my card prior, so that was upsetting. I needed to book this on the fly, and didn't have the card available to do it, so used what I had. Just not right that you offer that option, and don't honor it. I will think twice next time before booking with you.

Very good

Overall, the hotel served our...

Liked: The staff at the front desk was always very friendly and helpful. When we checked in, we were greeted by Heather who was pleasant and answered all our questions. The room was clean and for the most part comfortable. I say for the most part because the bed was so small. Even though the staff claimed it was, indeed, a queen size bed, its measurements proved not so. Also, the sheets did not fit the bed, so when we tried to sleep, the sheets kept coming off the bed. The hotel was in perfect proximity to Notre Dame, and as we were there for a game day weekend, traveling to and from the hotel was a breeze. And, as it was a game day weekend, the price was a bit high, which is understandable. What is not okay, though, was the fact that we were only scheduled for a room refresh one day of the 3 we stayed. Yes, we did have our dog with us, but we would have vacated when housekeeping wanted to get in. With that said, I told house keeping not to bother at all because I did not want to wait around for when they could get into the room. I only asked for fresh towels and kept the room tidy myself. The breakfast was good with several choices. My one complaint is that I had to wait until they made coffee, they didn't have one ready when the pot when dry. I need my coffee in the morning. :)
Disliked: The bed was small and was not a true Queen size bed.

Passable

Liked: The room was nice. Breakfast was good. However, On Sunday, there were some things not ready, which I could hear staff frustrated that things had not been completed by the shift beforehand.
Disliked: The hallways, elevators, and workout room were super hot and humid with no airflow. I wasn't able to complete a full workout because it got hard to breathe in there.