Home2 Suites by Hilton Longmont CO, Longmont

Spacious rooms, not always the...

Liked: Very spacious room with enough storage options making a longer stay convenient. Loved the kitchen option making our stay as healthy as possible as we could cook our own meals. Despite the issues mentioned below it was the most comfortable stay we had in the region and would book again next year.
Disliked: On the first day the staff wasn’t very helpful when we mentioned all the issues we experienced in our room. The cleaning team had missed all the black hairs in the wall in the bathroom. It was disgusting. Also the sewage didn’t seem to work well, making the shower overflow into the Livingroom and the sink did not empty. Luckily in the second day the sink issue got fixed. Though the wall was still not done. On the third day the manager (?) excused himself and gave us a free night.

Exceptional

Superb

Liked: Very impressed with the accomodations. Everything was very clean and ready for our stay. Really like having the kitchenette available for our use. That was super helpful.
Disliked: We were surprised to have to pay extra to park our car at your facility. Seems kind of obvious that people will need to drive to and from your location.

Went to a funeral but...

Liked: Could gluten free options and more fruit.
Disliked: See above remarks

I will always stay here...

Liked: It’s like a little apartment love it

Exceptional

Liked: maid service was disappointing but everything else was great.

Pretty good overall except for...

Liked: Room cleaning and non-toxic chemicals used was exceptional.
Disliked: Toxic unneeded fragrances in hallway was less than ideal.Breakfast foods were completely inedible with low nutritional value. Would not even classify it as food, sorry to say.Charging extra for parking with a near empty parking lot in a non-metro area is pretty ridiculous. If this is going to be your policy just build it into your room rate so the customer doesn't feel nickel and dimed to death.

Superb

Good

Liked: The location and the room was comfortable.
Disliked: The heater was not working for the pool. Our kids were very disappointed.

Bad

Liked: breakfast hostess was very nice person smiling great jobmaids was very nice person smiling great jobroom was gooda few spots on furniture that could be addressed
Disliked: True experience: Got there to check in the desk clerk directed me to the ladies room. came back very friendly checked in went to the room on January 8th 2025 around 3 P.M.On January 9th went to have coffee and little to eat. The lady that takes care of the breakfast very friendly. I said hi and have a nice day to your FD person not so greeting went to my room. On January 10th went to have coffee and little to eat. ate in the dinning area.not once did the FD person, look, knowledge me. headed to the room to get ready and leave. Two young men came out of elevator around me pretty fast the door was closing put my foot in the door to keep it open no success. the door hung on to my shoe and I went down hard like a rag doll hitting the floor with my body and head . One of the young men said towards the FD I think she fell do we call an ambulance and walked away. Got my marbles together got up told the FD person I fell and spilled coffee on the floor He looked at me and said okay.That was around 7:45 - 8 A.M. went back to the room, came down and checked out the FD person said no more then 3 words to me. I lived in Longmont over 30 years this time coming back I was very shameful and disappointedNo Concern, No Customers Service, Can't even Smile No Acknowledgement (Sad)If you have any concern about my well being please fill freeThe room was very nice and comfortable, the maids were very niceSo So Sad about customer service and a lending hand