Exceptional

Brilliant. Thank you to Maria...

Liked: The hotel is very comfortable and clean. The rooms are spacious and well equipped with a microwave, fridge freezer, toaster. It has a small pool and hot tub and a gym which have long opening hours. The breakfast was self service but had a good choice of food. Hot drinks are free in the lobby and there is a good selection of groceries available at Reception. However the staff are this hotel’s jewel in the crown. Maria on Reception was so helpful and friendly. From welcome bottles of water to late check outs. She was always polite and caring and really looked after us. It is so refreshing to see someone use their initiative and problem solve rather than the usual ‘ computer says no’ response we have found in the past at other hotels. The price was exceptionally reasonable too. We would definitely recommend this hotel and stay here again.
Disliked: There is nothing negative to say about this hotel. The only slight problem was location. It is a brand new hotel and we did not have a car. The Uber drivers had a little trouble finding it on their pick up point and kept asking us to meet them at a point further away but once we explained it was fine. You can see the hotel clearly from the main road. Again if you have a car there is no problem but because of the main highway in the way we were slightly limited to places to eat within walking distance. However this is a very small issue and it certainly would not stop us staying here again. Also it would be helpful to have a kettle in the room to save having to go downstairs to get hot drinks ( there was a small coffee machine in the room ) but being British we needed our tea!

Superb

Liked: Unprepossessing box of an exterior but v. nice nice large room with two queen beds & full kitchen (microwave, fridge, silverware, plates, dish towel, etc, even toaster). Stayed 3 nights. A block away from Trader Joes, Home Goods, Dollar Store, Premium Outlets. Close to George Marshall home & Morven Park. Special shout out to receptionist Maria, welcoming, friendly. 24/7 coffee/tea station. Only negative was the breakfast: lots of sugar filled options, not enough fresh fruit, only cut strawberries, lukewarm omelette that tasted like styrofoam.
Disliked: Breakfast -- see above, poor selection, cold vs. hot, only cut strawberries for fruit. Choices mainly high sugar.

Exceptional

Mikayla made the reservations process...

Liked: Mikala Palacios was amazing! Thank you so much!
Disliked: Not a thing!

Overnight in a beautiful room!

Liked: Beautiful property and the staff was extremely friendly!
Disliked: NA

Over-priced and I have stayed...

Liked: Location was good and reception staff wonderful
Disliked: Beds uncomfortable. We had to fix the shower head back on the shower and after getting in the shower found that both the shower gel and shampoo bottles were empty. Also no creamer to use with the coffee supplied for the coffee machine. Breakfast was disgusting, yoghurt machine was empty, bacon and eggs were pre-prepared and processed- so inedible. Only things suitable for eating were some fruit, cereals, waffles and yoghurt pots. There was certainly not the breakfast we were led to believe would be available

Exceptional

Liked: Breakfast was very good. I loved the waffles with fruit. It was kept filled my up and clean

Bad

Liked: Rooms smelled funny At night I saw roaches crawling in the bathroom.