Exceptional

Very good

Superb

Superb

Exceptional

Poor

Liked: large room.... comfortable
Disliked: The room right next door to me had the door wrapped and taped up.. it was a little concerning.

Good

Exceptional

Disliked: the couch in room needs to be updated very worn out almost ripped

Bad

Liked: I originally booked with your hotel to attend my brother's wedding in Lancaster. However, because of a plane cancellation, I was in another state for the first night of my reservation. I telephoned your hotel to let someone know my situation and would not make the first night reservation. The hotel agent was very kind and said she would cancel my original reservation but reschedule for the last 2 of 3 nights. I thankfully agreed. When I got to the hotel the next day after an exhausting night of plane travel, I was told my status was a NO show, and I would be charged a fee. I was told there was no room at the inn. One agent recommended another Hilton facility, so I headed there where I received compassion, help, and a beautiful, clean room. The likelihood of my ever staying at Home2Suites again is very low. Pamela Gore, living in Arizona