Exceptional

Liked: Everythin
Disliked: Everything was perfect

Passable

Liked: The stay was ok however the staff could be nicer , both girls at the front desk were very rude
Disliked: Staff attitudeNo hot water for some of our stay

Superb

Exceptional

DO NOT STAY HERE! Not...

Liked: The only positives I can think of is the breakfast is pretty good & location to shops/restaurants is great.
Disliked: We checked in on Fri for a 2 night stay w/3 kids for our daughter’s 13th bday trip. We stay here every year & are usually happy.On Sat morning, I was getting in the shower, to find there was NO hot H2O. We called the front desk & were told, “There is no hot H2O in the hotel & the plumber will fix it soon.”We waited 2 hours for the problem to be resolved, but by 11:30am, decided to get on with our day. As we left the hotel, we asked the woman at front desk & she told us, “The plumber fixed the problem & we’re waiting for the H2O to heat up. It will be back when you return later.”We went to The NorthShore Mall & shopped & returned to the hotel around 4:30pm, so we could shower before our dinner reservation. I turned on the shower & still NO HOT WATER! Once again, we called the front desk for answers. This time we were told, “Um, the plumber thought he fixed the problem, but they need a part that won’t be in until Monday, sorry.” At this point, we were extremely frustrated at the lack of communication & complete disregard for the inconvenience.I wish that were the worst of it, but there was a party across the hall from our SMOKE FREE room Sat night. The hallway reeked of cigarette smoke & marijuana…it smelled as if someone was smoking outside our room. Our 3 children were asleep inside. People were coming & going until after 11:00pm. We were awakened at 3:30am to someone banging on the door across the hall. Security had arrived to break up the party & empty the room(10 people inside). The smell of smoke,(marijuana) was so strong, my children were coughing. We finally fell back asleep around 4:30am. When we checked out, we explained to the woman at the front desk what a challenging stay we’d had-from no hot water, to the party next door. She said the manager wasn’t there & “maybe we could get a $100 refund”, but I said, “that’s not enough”. She assured us she’d pass our info on to the manager.

It was comfortable.and peaceful staying...

Good size rooms, decent value,...

Liked: Room size was generous- we appreciated two queen beds AND a sofa + tv area, and kitchenette.
Disliked: Breakfast was disappointing- sausages and bagels ran out before 9:30 and weren’t refilled even though breakfast service ended at 10 o’clock. The powdered egg-product omelets were not good enough for $225/night hotel cost.

Very good

Liked: Neat and clean rooms. Good location. Restaurants and shops close by. Breakfast was simple but sufficient.

Exceptional