Home2 Suites by Hilton Batesville MS, Batesville

Extremely high pet fee!

Liked: Our stay was good except for the pet fee - which is not posted on Booking.com! When I looked a pet friendly hotel - this very nice property popped up. It took pets, which we had to have. The comments under “what customers say about this hotel” included mentions of pet fees being up to $25/night and $50/week. Fine no problem-we expect to pay a fee. When I arrive to check in, I reminded the clerk we had a pet and she asked if we were aware of the pet fee? I said, yes, I was aware there was a fee but was unsure of the amount. She said it’s $75 - I about fell over. That is highway robbery. I told her I saw comments including fees that were no where near that amount on Booking.com. She said they had nothings but problems with that site…not my problem! She also said it wasn’t their property - which it was - yes they were older comments but come on…She did not offer to reduce the price at all and since I had already paid online, I felt I had no choice but to pay the fee. Needless to say - we will NEVER book there again and I will boycott all Hilton properties in the future. It’s a shame the hotel itself was nice - loved the amenities and everything else about it.
Disliked: Pet fees- see above

Very nice environment

Liked: Clean, friendly staff
Disliked: Nothing

Superb

Exceptional

Liked: The atmosphere it was nice, the front desk workers was amazing
Disliked: My refrigerator wasn't clean and at breakfast the juice machine wasn't working well all of the juice tasted watered down...but other than thanks its my favorite so far

Exceptional

Liked: Very clean, very comfortable!

Superb

Liked: Very nice, spacious room and overall space. Very quiet and heard no noise from the hall.
Disliked: I called the desk and asked for more towels but never received any. When I was going out to dinner I stopped by the receptionist and asked that some be placed in my room. Never got any.