Rude workers. Won’t stay again

Liked: The pool and it had breakfast included.
Disliked: The overnight check in lady was very rude. We walked into the hotel, and I said, hi we’re checking in, and the lady, said no, I have no more rooms left. Didn’t look at anything, a rooming list, computer, nothing. I told her I have a reservation I made it a couple hours ago. And she reiterated, no, she has no more rooms. I told her, I don’t understand, why did booking allow me to make a reservation if there’s no rooms available. I already paid, and was charged, if I don’t stay, I don’t get refunded, my booking was nonrefundable if I change, cancel or no show the reservation. She said I’d have to call booking and deal with them, so i did, mind you this is late, I knew I booked late and accepted that I would have a short stay in the hotel. This lady, took an hour of that time, fighting me that I don’t have a reservation. After speaking with booking she suddenly had my 2 rooms available. And was visibly upset that she has to give me my 2 rooms.