Exceptional

I love the location to...

Liked: I have stayed here many times as I have to travel into the Westlake area and work at Fidelity. I love the location to work, my gym (Lifesize), and places to eat.
Disliked: The stay price to stay Sunday-Friday is getting costly and I am searching for other hotels in the area to help reduce the cost.

I didn’t have a stay...

Disliked: I was told on the phone that there were rooms available and to come. It was like 2:30 am I was so tired. When I got there, no one was in lobby and no one ever came. I looked around whole place, and there was no one. I called, the 800 number and the called the front desk several times while I was sitting there . No one answered because no one was there. The 800 number found another location for me a s filed a claim to cancel and refund my reservation. It was supposed to be refunded in 24 hrs / . I have not received a refund. I will need the refund as soon as possible.

Passable

Liked: Clean and comfortable.
Disliked: The toilet didn't flush, my husband had to get a plunger. The facet handle fell off in the shower. It was missing a screw to keep it on and it fell on my foot.

Comfortable but not accommodating.

Liked: Location
Disliked: Staff very cool and had to find them. The attached restaurant was hardly ever open.

Superb

sp so

Liked: location
Disliked: shower wasn't a walk in shower as prpromised.

Exceptional

Superb