Exceptional

Liked: Food was excellent. Staff were great

Superb

Exceptional

Liked: would be nice if you offered free breakfast

Great stay

Liked: Great customer service. Front desk was very helpful and the hotel was very clean and professional

Very good

The room was comfortable and...

Liked: There weren’t any drawers in the room to unpack clothes. The restaurant seemed a bit expensive for breakfast and there were a lot of homeless people in the area.

Good

Okay stay.

Liked: Downtown location, walking distance to restaurants are stores. Rooms were clean. Pool is a good size though probably better suited for older children (8+).
Disliked: Great location though be aware there was construction on Granville & Hemlecken, which made it difficult to turn into hotel. Would have been great for hotel to let you know prior to arrival. The parking is $40 a night which was NOT properly described in the booking website. Upon inquiring about this charge (which was unplanned for us), staff said that I couldve have booked the stay with parking included, but this is not the case after checking on the app. I also contacted Booking.com about this issue, I was told they would speak to the hotel and get back to us. They never did and the charges were made. The staff could have been nicer about it, and Booking needs to make this clear on their app, otherwise I would have stayed in another hotel since the additional 120 dollars did matter for our budget.

Superb

Liked: Great location, good breakfast and the rooms were as shown in the pictures.
Disliked: The to go breakfast was terrible: didn’t like the fact that I could not choose what I wanted.What I was told to expect in the bag and what I got was not the same.