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Holiday Inn & Suites Richmond West End an IHG hotel eee - (888) 608-6346
Holiday Inn & Suites Richmond West End an IHG hotel, 8008 West Broad Street, Henrico, VA -(888) 608-6346
Area: Richmond West End
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BOOK ONLINE OR CALL - (888) 608-6346
1.8
HOTEL RATING: 
POOR
1.8 out of 5 (255 Ratings)
9.0 miles from Henrico centre
BOOK ONLINE OR CALL - (888) 608-6346
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Hotel Description
The Quality Inn Westend is conveniently located less than eight miles from Virginia Union University the University of Richmond and Virginia Commonwealth University. This hotel is minutes from area attractions like The Diamond (home of the Richmond Braves minor league baseball team) the Children's Museum of Richmond and the Science Museum of Virginia. The Stuart C. Siegel Center an arena for sporting and entertainment events is seven miles away. The Richmond International Airport and Paramount's Kings Dominion theme park are about 15 minutes away. Major malls like the Regency Square and the Stony Point Fashion Park are within six miles from the hotel. Guests of this hotel are invited to enjoy the free deluxe continental breakfast featuring Danishes muffins bagels yogurt cereals fresh fruit juices hot chocolate coffee and tea. Additional hotel amenities and features include: Free high-speed Internet access free newspaper free local calls free parking and free coffee. Guests will also enjoy the seasonal outdoor pool. Business travelers will appreciate access to copy and fax services and a business center with full Internet access and printing capabilities. All spacious guest rooms have coffee makers irons ironing boards speakerphones voice mail safes and large-screen televisions with cable. The business king room features a large work area microwave refrigerator and high-speed Internet access which is perfect for all business travel needs.

Check-in time: 15:00   Check-out time: 11:00
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4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Breakfast
` Free Parking
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Water sports
` Children's playground
` Wheelchair accessible
` On-site parking
` indoor pool
` outdoor pool
` vending machine
` 24-hour security
` Designated Smoking Area
` Free Wi-Fi
` Game Room
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Free face masks
` Contactless check-in/out
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Safety chain and/or latch on doors available
` Physical/social distancing guidelines
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area

Holiday Inn & Suites Richmond West End an IHG hotel Guest Reviews

Overall Average Score: 
Poor (1.8 out of 5)

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5

Exceptional - 5.0 out of 5

Myraida Sun, 29 May 2022

Perfect

5

Exceptional - 5.0 out of 5

Myraida Sun, 29 May 2022

Perfect

0.5

Poor - 0.5 out of 5

Rolfes Tue, 24 May 2022

Bad

Liked: I really didn't like anything.
Disliked: It was dirty, no promised breakfast, no towels, soap . . They had NO regular coffee, only decaf. I will NOT stay there again.

0.5

Poor - 0.5 out of 5

Kirshaunda Mon, 23 May 2022

Horrible

0.5

Poor - 0.5 out of 5

Ann Mon, 23 May 2022

Hospitality

Liked: Absolutely nothing. Booked through Booking.com paid for one night and tax when booked reservation for two double/queen beds. Got to the hotel to check-in around 930pm and was informed our room was given away that I should have called and let someone know we would be late checking in and they wouldn't have given our room away. To which I replied not only was a credit card given but the payment posted prior to us leaving on our trip The desk clerk said that didn't matter because I used a third party to book and they didn't have the money Booking.com did but she would offer us a king bed and a cot that was unacceptable I still after all this time can not believe the attitude of the woman She instructed me to take my issue up with Booking.com which we did. The customer representative said there was a protocol that she needed to follow and wouldn't give me credit towards another hotel. So we were penalized for following the rules. I need to add that no where I've stayed has been a problem checking in after checking time with out calling to say I would be in after 3PM because there was a credit card with payment given. I still haven't been given credit or an apology.
Disliked: Terrible customer service because I booked with Booking.com the desk clerk said my experience would have been different had I booked directly through them. I am surprised that Choice Hotels condones and supports this behavior if that is how you truly feel you shouldn't work with third party's period. If that is not how Choice Hotels or Booking.com wants to be represented please give better training.

0.5

Poor - 0.5 out of 5

Jeannine Sat, 21 May 2022

Bad

Liked: I liked nothing
Disliked: The lady at the desk was awful. The first room had no towels and the tub was dirty. The second room had no wash cloths or hand towels. The lady at the desk was not nice.

0.5

Poor - 0.5 out of 5

Michael Thu, 19 May 2022

Liked: The location is good! Too bad this is the WORST hotel ever!
Disliked: ALMOST EVERYTHING! DO NOT GO HERE!!! AWFUL!!! NOTHING In the listing is true!

0.5

Poor - 0.5 out of 5

Russell Tue, 17 May 2022

Never will stay at another Quality Inn as long as I live

Disliked: The service was the worst receptionist stayed on the phone the whole time I waited like 30 minutes just to get checked in she was just rude and nasty

0.5

Poor - 0.5 out of 5

Arisa Sun, 15 May 2022

worst experience ever dont stay here

Liked: nothing
Disliked: disgusting

4.5

Wonderful - 4.5 out of 5

Melissa Sat, 14 May 2022

Exceptional

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Holiday Inn & Suites Richmond West End an IHG hotel 8008 West Broad Street, Henrico, VA