Holiday Inn & Suites Memphis Southeast-Germantown Guest Reviews
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1.3 miles from Southwind centre |
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Daniel D, Memphis Mon, 25 April 2022
I would not pay a premium rate again for a stay that promises a hot breakfast. There are other hotels in the area that provide a hot breakfast for a cheaper rate.
Liked: Room was clean and bed was comfortable.
Disliked: We were told there would be a hot breakfast served at 6:30 AM and were willing to pay a premium for our stay for the convenience of the breakfast. There was no breakfast served and when I checked with the front desk at 6:50 AM I was told the cook hadn't shown up. I understand that that is out of the hotel's control but Holiday still took my money and I had to leave and purchase breakfast somewhere with little time to make our 8a.m. game.
Robyn Thu, 14 November 2024
Superb
Liked: Staff was very friendly and room was ready and clean
Michael Mon, 11 November 2024
Exceptional
Angeletta Sun, 10 November 2024
They ruined my honeymoon!
Liked: Nothing..... several complaints not met. We were put in a handicap room for no reason. The bathroom smelled like cigarette smoke. The blinds would not open. I reported it all to the front desk. Never moved or compensated. It was my honeymoon!!
Disliked: It was my honeymoon and it was the worst experience. I was never compensated only offered an apology. I will never return!!!!!!!!!!!!
Shenika Sun, 10 November 2024
Very good
Disliked: Coffee machine didn’t work & they canceled my reservation because they tried to charge my card before the stay which shouldn’t have happened because it was a pay at the hotel reservation. I never put the card im actually using on file for that specific reason.
Arron Sat, 9 November 2024
Exceptional
Carol Sat, 9 November 2024
Exceptional
Brooks Fri, 8 November 2024
Exceptional
Steven Mon, 4 November 2024
Exceptional
Sylviane Sun, 3 November 2024
Good
A. Tue, 29 October 2024
Everything was perfect.
Liked: The young lady that checked my husband and I in was super sweet.
Disliked: N/a