Holiday Inn & Suites Durango Downtown Guest Reviews
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1.1 miles from Durango centre |
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Haman Tue, 5 November 2024
Very good
Liked: Staff was extremely helpful and friendly
Carr Wed, 30 October 2024
Superb
Disliked: having to pay for parking
Stewart Mon, 28 October 2024
Superb
Victoria Mon, 28 October 2024
Exceptional
Liked: I loved the location of the property.
Disliked: I was very surprised we had to pay for parking, even though we were just parked there for the night for both nights
Eric Fri, 18 October 2024
Should have stayed at Holiday...
Liked: The staff were very friendly, the beds were comfortable and the hotel was located within a short walking distance to Main Street dining, shopping and activities!
Disliked: Our room was filthy…with coffee stains on the walls, dirty/used washcloths still hanging in the bathroom…and a shower that had pink and black mold all around its base. When my wife and I reported the room conditions to reception, the employee (while very friendly) said thank you but offered no solutions, discounts or apologies! Lastly, why is there a charge for breakfast here when Holiday Inn Express does not charge? We paid way too much money for room conditions like this…which was only exacerbated by having to spend even more money on breakfast! Luckily, there was a great French Bakery/Restaurant near Main Street!
Jesse Thu, 17 October 2024
Don’t stay here. Simple enough
Liked: Honestly not much. The front desk agent at night was very friendly that’s about it
Disliked: Well for starters it’s a pet friendly property but because our dog barks (there were complaints. Apparently). We couldn’t take our dog to the restaurant downstairs but we also couldn’t leave our dog in the room? So how was we supposed to eat? The restaurant staff were terrible. The bartender was the only friendly person. It took over an hour for a salad and a burger in a restaurant that had maybe two people sitting at a bar. And the salad looked like they just threw it in the to go box. In one of our rooms the bathtub had a dirty wet towel in it and stains all over the sheets. The property is overpriced. I wouldn’t return to the hotel or the area. Very shady place
John Wed, 16 October 2024
Better than average.
Disliked: Logic would dictate that if there are 2 beds then there probably at least 2 people in the room therefore 2 chairs wouldbe nice.
Karen Mon, 14 October 2024
Good
Ida Fri, 11 October 2024
Disappointing! Very disappointed.
Liked: It was clean and comfortable.
Disliked: Could not reach any staff during our stay; service was not available. Nobody answering the phone when we attempted to get assistance we could not. I left a bag at checkout, my mistake. I called as soon as I realized that I had left it. The bag held medication that I really need; the staff from the manager to distract manager each said they would look for it and call me back. Not one person called me back. When I called repeatedly the response did not make me feel they even care. When I asked if they had reviewed the security tapes the response was no. I am very disappointed and will choose alternative properties for all our future travels.
Jennifer Wed, 9 October 2024
Clean and comfortable hotel with...
Liked: The property is located just outside of town which is convenient and helps avoid the general congestion of town traffic. Pablo at the front desk was efficient, kind and knowledgeable. The beds were comfortable and clean. There was plenty of Dove shower products which is a nice bonus. The pool was clean and there was a restaurant adjacent to hotel. I was extremely pleased with my stay and would absolutely stay there again or suggest it to friends and family.
Disliked: There is a $10 charge for parking your vehicle overnight.