Great value and great service :)

Liked: Great service!
Disliked: None

Liked: Staff.

Exceptional

Good

Liked: Kids play area, family friendly
Disliked: Pool too cold to enjoy with infants

Very good

Exceptional

Kids friendly hotel- highly recommended

Liked: Kids friendly hotel, welcome pack for kids, play area and the swimming pool. Also, free cookie and warm milk before bed. The kids were so happy staying here. The bed and pillow were comfy.
Disliked: Although food and drinks are not allowed in the kids' play area, some people still had them there. Probably they did not read the sign (it was too small) or they simply ignored it.The room isn’t very well soundproofed. During the night, someone seemed to be locked out and was knocking for quite a while, which was a bit disruptive. I also noticed police arriving in the morning — not sure if it was related, but it did make the stay feel a little unsettled.

Pleasant

Liked: Clean, bed was good. Staff did their best to be accompanied.
Disliked: We didn’t get the room we’d paid for - they did refund some of the booking fee but not ideal. Breakfast wasn’t great quality, ingredients seemed quite cheap.

Not the service I expected...

Liked: Good choices for breakfast. Children loved the play area.
Disliked: We was allocated someone else’s room on arrival then told to just stay there. Was told no extra pillows left at the hotel so did not have a great sleep. The pool area, sauna and steam rooms could do with modernisation. Very tight room and bathroom. Booked for 2 adults and 2 children and the sofa bed was very small.

Great

Liked: Good location, clean and lovely hotel. However, we were given an adjoining room. The family next door was too loud and work up our child throughout the night.

Superb