Holiday Inn Runcorn M56 Junction 12, Runcorn

Staff are really helpful; food lovely also and very clean and tidy rooms; well looked after. I would definitely recommend and would love to stay there again. Thank you Runcorn! X

Liked: Great hotel.

Superb

Exceptional

Liked: Nice atmosphere, felt safe as a solo traveller too!

Very good

Disappointing slee

Liked: The staff in bar area were pleasant and helpful and the rooms clean
Disliked: We had to change room due to issue with noisy air con - they got us a different room which we moved to and in the night the air con in that room also started making noises that impacted on sleep. By all accounts the when mentioned to receptionist the gentleman that was on duty looked stressed and just smiled and said it was a known issue and nothing they can do - we had paid for 3 nights and wished we hadn’t as did not sleep at all well and it completely spoiled our stay.

Great hotel in a great...

Liked: Great location and lovely staff. Good facilities. Good breakfast and great staff in the dining area.
Disliked: Bed! Too soft and small. Didn’t sleep well.

Excellent value

Liked: Staff were efficient, helpful and cheerful, and after a long day it was appreciated
Disliked: Nothing

Dirty sheets

Liked: The staff were friendly and very helpful
Disliked: When id got there to book in they asked for another payment became they hadn't checked that i had already payed day before , which was embarrassing as people at the reception desk also waiting to be checked in , when i got to my room with baby and daughter we had to leave pram in toilet while getting and opening cases as the was no room around bed to move around , when u described tea and coffee maker i didnt expect a 2 litre kettle with coffee sachets. Right side bed lamp didnt work , tv arial kept popping out , hole at bottom of bed , no bedding for foldup sofa , and as i pulled bed sheet back ther was a brown mark , no room for my 9 mth old grandson baby to move crawl around . I payed £147 for one night and expecting more the pictures was nothing like my room it was too small