Holiday Inn Philadelphia Arpt-Stadium Area an IHG Hotel, Philadelphia

We were not told the restaurant was closed for lunch and dinner.

Disliked: The wait checking in was extremely long.

Very good

Liked: This is our second stay and the facility is clean and the staff are always so friendly & accommodating. The location is perfect for concerts, sporting events, or just trips to the city in general. We'll definitely stay again.

The stay was good

Liked: Everything
Disliked: Under staffed the day I was there me and my fiancé ordered food and and the women came back 20 mins later and asked us what we wanted when we ordered with her 20 mins away so she didn’t remember us or even write down our order we was so disappointed and hungry and had to leave because we had a game to go to.

Served the purpose

Liked: Didn’t eat breakfast there.
Disliked: Stairs were extremely hard to find and closed off from the ground floor which is very illegal. I like stairs in lieu of elevator but all patrons were not just encouraged but forced to wait on elevator

Very good

Liked: The staff was made aware that my visit was for medical purposes and was very accommodating with my room location and my request. I would recommend that the hotel install a microwave inside the rooms. My only complaint was the young lady at the front desk. When checking in, she was not helpful to her coworker or me, and when checking out today, I asked for my receipt she replied that she would email it, and three hours later, there was no email or receipt. I had to call her again for my receipt. Again, she replied that she would send it to me confirming my email address. I called at 12 am. on the 26th and spoke to a gentleman at the front desk. I explained that I never got my receipt, and he was able to help with emailing me my receipt.in addition, most Holiday Inn Express offers complentary breakfast, but this one doesn't, although I thought it did when I made my reservation on Booking.com.

Exceptional

Liked: everything was perfect. Jay the front desk manager was wonderful. He remembered me from a year ago and that says a lot about. Wonderful hotel

Exceptional

Pleasant

Disliked: The issue with the water not being hot

Exceptional