Very good

We enjoyed our overnight stay....

Liked: Kind, responsive, communicative hotel staff.
Disliked: Noisy at all hours.

Exceptional

Superb

Poor

Disliked: “ I book multiple rooms for this hotel in the past.This particular stay was terrible. My room was next to a room they was doing construction in day and morning. I was uncomfortable. “

Poor Communication

Liked: Good location. Modern and clean. Convenient transfer shuttle bus (if it shows up).
Disliked: Unable to contact the hotel. They don't email back, and I had to call multiple times when trying to reach the front desk. I'm still waiting on an email back about an expensive designer bag possibly left behind in my room. You would think an email or a phone call would have been made by now. As a Guest Services agent myself for a small hotel, I email guests to let them know expensive items have been found, or bag and tag anything under $100, we store for 3 months and then donate unclaimed items. I would think the HI has a similar process. Also had a complaint about the shuttle bus, and I never received communication as to what happened when it didn't show up for over 1 hour 20 mins, when the shuttle comes every 30 minutes. Very obvious bus with large hotel markings on the side. But I was told I was missing it after I finally got onto the desk (and was put on hold to find the driver for 10 minutes). I'd never seen the bus amongst the 10 others by the time it showed up.

Exceptional

Good

Disliked: When I returned back to the hotel on Saturday night, housekeeping did not make up my room on Saturday

Overall very satisfied with our...

Liked: Close to airport and eating locations
Disliked: Front staff was overwhelmed. Very busy hotel as well. And hotel appeared short staffed.