From out of state and not knowing how big New York is the staff was very good at getting me to where I needed to be when I needed to be there, as well as doing some extra fun stuff. I definitely appreciate how well versed the staff is and would certainly recommend it to anyone else.

Lower quality than a typical...

Liked: Location is great and the staff were very accommodating
Disliked: Can’t even open the bathroom door all the way, toilet is in the way. Very small.

Great location but if you’re...

Liked: Location was convenient.
Disliked: Photos looked different to the actual room which was much smaller. Walls were dirty and just looked run down in general. The heater in the room was very old, made lots of noise and caused our skin to become very dry.

Exceptional

Take a chance take a...

Liked: Location is excellent - bed was comfortable - terrace was worth it
Disliked: AC was horrible - had to leave it off and it was cold inside - would not want to experience that in the summer - if you have respiratory issues avoid this hotel as the ACs are in bad shape. Room could have been cleaner - dust, hairs and stains on bed covers - walls and ceilings were quite dirty. stayed for 3 nights we only had the room made up once even though we were out all day each day. the room is tiny - it can get claustrophobic with two adults inside - no fridge - ice machine broken - staff were not too helpful or friendly -

Very good

Good

Good

Liked: The location was great and we had many options to eat and to move around the city, would definitely come back
Disliked: The staff wasn’t always nice but ok, overall I think it was good

Great location, but not as...

Liked: The only thing if found good at this place is the location, it's near a few steps from the main attractions at Wall Street.
Disliked: I have no other words to describe my experience as awful, a complete disappointment. It took me just a few minutes to realize that this booking was going to be a problem. Arrived at 2am, front desk personnel was angry for whatever reason happened before we arrived. We went up to the room, no toilet paper, no soaps, no drinkable water, lights were flickering, a/c was not working properly . Went back to front desk, water, soap, toilet paper was provided in not a good mood, they told me to turn on and off the a/c if that was my problem. Sadly my family and I had nowhere to go at 3am, called customer support to submit my complaint, they took it but no response after it. We decided to leave, at front desk they refused to cancel my reservation and no refunds, nor returning my deposit until the day my reservation was supposed to end, I’ve always trusted Booking for my reservations, but this place cannot be trusted. Disrespectful and misbehaving service, awful, old and unattended rooms.

This place is a complete...

Disliked: The lobby, the hallways, and the room itself were small and cramped. The carpet was threadbare. The room had no adjustable thermostat and felt cold. The heater would turn on periodically emitting an irritating squeaking sound. The elevator had broken buttons. The toilet barely flushed. The shower curtain was too short causing the floor to get wet when bathing. There was no tub, only a shower. The ice machine was broken. The online reviews were deceiving - no one in their right mind would give this hotel a 5 Star review. Its only good feature is the location, which is a short walk away from the Freedom Tower and 911 Memorial.