Holiday Inn New York City - Times Square, New York City

Holiday Inn New York City - Times Square Guest Reviews

Overall Average Score:

Good (3.85 out of 5)

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Passable

Liked: Location
Disliked: Rude front desk service

Exceptional

My stay was excellent- clean...

Liked: Location wise very good. Also they clean the room everyday.
Disliked: All okay

Liked: Good location
Disliked: Really slow lifts, really busy random people just outside the hotel door

Exceptional

Superb

Liked: A good location

Terrible

Liked: Old smelly carpets in the room, room had a door to another room from inside and hole night they play music and no help from staff. The receptionist tried to cheat me with a breakfast ticket, but in the end, he had to give me a ticket because i called for a camera recording. He was rude and unprofessional. Terrible breakfast. No one should stay in such a bad place.

10 minute walk from Penn...

Liked: Great location! We booked 3 weeks in advance and it was totally booked up the day we checked in. However we got to the hotel around 1:30 and they already had a room ready for us on the 28th floor with a great view of the Empire State Building.
Disliked: Our only compliant was there are only 2 elevators and it gets very busy during check in and check out so the elevators get backed up. Definitely not the worst thing in the world it did give us some laughs with some of our hotel neighbors.

Exceptional

Very good

Liked: I absolutely loved the ladies working as security guards—they were incredibly helpful! The receptionist was also amazing and went above and beyond to assist us. We were truly touched by the fact that we were allowed to check in earlier than expected, especially since I had some urgent matters that needed attention. The receptionist worked magic to sort everything out smoothly. Some comments suggest that the lifts were very slow. Well… I think this might have been an issue in the past, or perhaps we were just lucky, but they were as fast as rockets—we never waited more than a minute! Your hospitality exceeded my expectations! We also felt very safe during our stay (unlike another hotel we stayed in), thanks to the presence of armed guards. Though I’ve never seen this before, I think it’s justifiable considering the busy area.One suggestion I have is to replace the carpet and upgrade the heating system, as they are quite old. However, since I don’t typically use heating much, I was provided with a warm blanket, which was a very thoughtful gesture from the hotel team.With warm regards from the UK!
Disliked: One suggestion I have is to replace the carpet and upgrade the heating system, as they are quite old.