Holiday Inn - Memphis Downtown - Beale St., Memphis

Was surprised there wasn't a fridge in the room. The room was comfortable and made for a great trip.

Liked: Staff was polite and helpful.
Disliked: Ice machine on floor was broken.

Fridge and in-room safe would have been nice; wait staff in bar/restaurant could have been better.

Liked: Clean room and linens; hotel staff very nice; price about average for similar hotels; walking distance to theater.

Exceptional

Bad

We did not stay

Liked: Booking com was notified on October 20 that the hotel had no air. We arrived only to find this out we had to find another place to stay. The front desk girl was great she tried to help us. They tried to give us fans but it was still to hot. I would stay if i ever planned another trip to Memphis just because of the staff.
Disliked: No air

Will not stay again and...

Liked: N/a
Disliked: Everything was broken or didn’t work

It was ok the staff...

Liked: Staff
Disliked: Air was out but I knew that, didn’t have a choice but to stay everything else was booked up

Told hotel was closed ,...

Liked: Staff told us it was closed due to air con failure in hotel , no access .
Disliked: N/A

2 terrible nights sleep in...

Liked: Great location, just a couple of minutes walk from Beale Street and across the road from the Peabody Hotel. The staff member covering reception when we checked in was lovely and despite there being issues she was very professional.
Disliked: Took around 30 minutes after arriving to get into our room as the keys wouldn’t work. The receptionist informed us that they were having issues with the air conditioning but there were people on site fixing it that evening. Eventually got in to a room and it was warm but decided after the issues getting us into that room we’d wait for the air con to be fixed. When we came back to go to bed we realised that the ventilation rattled but as it was so warm we couldn’t not have it on even if it wasn’t blowing cold. There were no opening windows. In the morning we reported the noisy vent to the receptionist on the day shift, she wrote it down that she’d get the maintenance team to look at it but didn’t seem bothered at all. After a busy day of sightseeing we came back, the air con still wasn’t working in the hotel, and the ventilation was still rattling all night. Don’t be fooled by the modern looking photos of the lobby, the rooms are dated and the bath was really worn out.