Was surprised there wasn't a fridge in the room. The room was comfortable and made for a great trip.

Liked: Staff was polite and helpful.
Disliked: Ice machine on floor was broken.

Fridge and in-room safe would have been nice; wait staff in bar/restaurant could have been better.

Liked: Clean room and linens; hotel staff very nice; price about average for similar hotels; walking distance to theater.

2 terrible nights sleep in...

Liked: Great location, just a couple of minutes walk from Beale Street and across the road from the Peabody Hotel. The staff member covering reception when we checked in was lovely and despite there being issues she was very professional.
Disliked: Took around 30 minutes after arriving to get into our room as the keys wouldn’t work. The receptionist informed us that they were having issues with the air conditioning but there were people on site fixing it that evening. Eventually got in to a room and it was warm but decided after the issues getting us into that room we’d wait for the air con to be fixed. When we came back to go to bed we realised that the ventilation rattled but as it was so warm we couldn’t not have it on even if it wasn’t blowing cold. There were no opening windows. In the morning we reported the noisy vent to the receptionist on the day shift, she wrote it down that she’d get the maintenance team to look at it but didn’t seem bothered at all. After a busy day of sightseeing we came back, the air con still wasn’t working in the hotel, and the ventilation was still rattling all night. Don’t be fooled by the modern looking photos of the lobby, the rooms are dated and the bath was really worn out.

Epic FAIL.

Liked: We turned up 13.19.2024. To find the hotel CLOSED due to A/Cond failure. No warning.
Disliked: I demand a full refund.

we had a reservation and...

We had a reservation and...

Very good

Passable

Very poor

Closed on arrival

Liked: Didn’t get opportunity to sample it! Turned up and it was closed!!
Disliked: Having to spend half day looking for alternative accommodation as was closed on arrival

Bad