I loved it here. The staff is excellent; the room was wonderful.

Liked: The staff was great; room was wonderful.
Disliked: Nothing.

The free office use was much appreciated.

Liked: Staff extremely kind, helpful, and patient.
Disliked: My room service breakfast wasn't delivered. I called, they said that they tried me but I wasn't there. Then I waited another 1/2 hour and called again. They realized the guy was delivering to the wrong room. Barely had time to eat before leaving.

Pleasant

I definitely plan to stay...

Liked: I loved this hotel for many reasons. First of all, the staff was very friendly and accommodating. I showed up before the check-in time, and they were able to hold my bags as well as give me early access to my room when one was ready. Then, when I check out, they held my bags again for me until hours later when I was ready to retrieve them. In addition, the hotel rooms were clean, and I had whatever I needed. If they didn't have what I needed (hand soap, shower cap, etc.), I asked the front desk for it, and they happily accommodated me.My room has a nice king sized bed with a roomy bathroom, a fridge, a microwave, and a Keurig/tea available. Not all hotel rooms have those amenities, so I was very comfortable.The lower east side is a great neighborhood with edge, if you like that. There was a Target, Trader Joe's, Starbucks, subway lines, the Williamsburg Bridge, restaurants, bars, a speakeasy with live jazz music on Mondays around the corner, and the Essex Market all within proximal walking distance. Finally, I felt the price was affordable given it's in Manhattan. I loved the neighborhood and pretty much spent my entire vacation in it since I didn't feel to go anywhere else as I've visited NYC many times and didn't come for tourist attractions. If you're coming for tourist attractions, though, you can easily get to them via the subway. For me, it was ideal. I gave it a 9 out of 10 as I feel there is always a room for a little bit of improvement. I will definitely be coming back here for future trips.
Disliked: Although I really liked it, I had a room with a street view, which was noisy. The other thing that would have made it better is if their bar/restaurant were on their rooftop instead of their basement. However, this would probably raise the overall price of the hotel, which is one reason I chose the place (its affordability).

Very good

Passable

Great location, great staff, comfortable...

Liked: The room was well equipped and the staff were so friendly and helpful. I arrived early so they looked after my case until it was time to check in. The location is very good. Close to subways which got me to the attractions quickly and easily. The only slight downside is the area. Quite a few people begging and appearing under the influence of something. However, there are some lovely restaurants within walking distance so I think I would definitely choose this hotel again.

Very good

Pleasant

Liked: - Location: The hotel is conveniently located, making it easy to access nearby attractions and amenities. It was a great spot for exploring the area.- Price: The pricing was reasonable for the area, providing decent value considering the location.
Disliked: - Misleading Information: The website mentioned rooms with 2 double beds, but upon check-in, only a room with 1 bed was available. This was frustrating and disappointing, as it was not what was promised.- Lift Conditions: The lifts were dirty and had a bad odor, which was unpleasant. Additionally, it was concerning to see them being used to transport garbage bins, which impacted the overall cleanliness and hygiene.- Lift Issues: For two days, one of the two lifts was out of order, which caused long waiting times and made going up and down very stressful.- Questionable Environment: I noticed that some floors or rooms seemed to be used as a shelter, as I saw several unfamiliar people around. This created a sense of unease during my stay.

Good

Good

Liked: Location is perfect
Disliked: Small room, limited sanitary items, no drinking water, compared with usual holiday inn common facility in other location.