Exceptional

A warm welcome from arrival...

Liked: The room was very comfortable, quiet, offered all the amenities I required and - importantly, a comfortable bed with plenty of room around it. Overall, a very welcome, comfortable and successful stay in Sutton. The added bonus of secure car parking in any Greater London location, within the ULEZ regions of the city is a rarity; also, a London hotel, with a long and deep bath is as rare as hens teeth these days and one I was gleefully happy to languish in during my stay. Overall, I was very happy with my one night stay. With this hotel's proximity to mainline trains and buses to Morden (Circle Line), and just 25 minutes from J.9 on the M25, I would consider this an affordable and quieter alternative, that carries full leisure and dining facilities, to more central hotels for those visiting the city.
Disliked: No bad points for the hotel as such, however the young couple in the room next to me were awfully loud and 'expressive' until 2am. A little soundproofing between the rooms would be welcome if this property is looking forward to a partial redecoration in the future. I had a very long day and was looking forward to a restful night before having to drive 5 hours north the next morning.

Tired and very basic

Disliked: Bathroom was basic and tired only one towel in the room for 2 people Room was hot and we were unable to work the air con. Bed was very uncomfortable

Very good

Excellent as always

Liked: Excellent as always
Disliked: -

Superb

Liked: I had an uber eats order that went wrong and the hotel staff was very helpful in assisting me in contacting the company.

Lacklustre and unclean!

Liked: Staff were friendly
Disliked: Don’t expect to find a pillowcase and towel with makeup stains on them… almost like the cleaning team didn’t check properly or routinely only change top pillows! Carpets full of dust between skirting board and wall. Dust on lamp stands. Can tell staff don’t have enough time to turn rooms around!

Good for a 3 *

Liked: Parking on site handy..bar and reception staff very efficient and friendly. Central location.
Disliked: Had to request towels. Room very hot. Mattress uncomfortable.

Very good