Good

Liked: Convenient clean and friendly staff
Disliked: no real criticism

One night stopover following the...

Liked: Clean and well equipped. Hotel offered rapid charging for my ev. Its location close to the M23 made it very convenient for a long trip in midwinter when ev range drops off.
Disliked: Rate of ev charging was expensive, but this is a national issue/scandal and not the hotel operator’s fault. The 4 Pod Point rapid chargers are well located in relation to the hotel car park and reception, and at least two were working, so no problem for me as was able to charge for half an hour in the morning. The 8 regular (overnight) chargers (also Pod Point) were nearby but did not have tethered charge cables, so I was unable to charge overnight as I had left my charger cable at home! They did not appear very popular as I saw none of them in use during my short stay one night stay on a Friday night.

Exceptional

Superb

Pleasant

Lovely staff and restaurant, but...

Liked: Nice restaurant, close to Gatwick airport.
Disliked: The room was VERY cold- especially the bathroom. There was no hairdryer. The view from my room was notnice (157).

Average

Liked: Hotel just undergone revamp, nice and modern.
Disliked: We arrived in the dark and went past hotel entrance twice because sign NOT illuminated, needs lighting. When I booked, parking was priced at £12.50 per day, as it was on the car park signage. We were charged £15 per day!! No notification of price increase. Felt ripped off.

Great stay and will return...

Liked: Staff were lovely, clean room and modern
Disliked: Charged parking is a little high

Exceptional