Exceptional

Very good

Liked: Room clean and tidy
Disliked: Breakfast was Luke warm despite been 1st in

Good

Two night stay

Liked: The staff were very helpful and good at their roles. Ensuring everything was at a high standard.The room was comfortable and clean.Food was really good I had a mixed grill on the first evening and my wife had the lasagne, we both had the fish and chips on the second night. There was no process to indicate to the staff that we had booked inclusive evening meals with the room which caused some confusion as I was presented with the food bill but it was sorted out by the manager. The process needs to be looked at but I expect very few people book their rooms with meals included. However there is limited,if anywhere, locally to eat because of the location of the hotel.
Disliked: Very strong air freshener being used in the public areas.

Clean, convenient and satisfactory.

Liked: Convenient for our visit. The room was clean. The breakfast was substantial.
Disliked: The deadpan greeting from the reception staff - NOT a warm welcome. The place felt impersonal.

Good

Exceptional

Superb

Excellent service.

Liked: Hotel granted a special request before arrival to make up room in a particular style.