Holiday Inn Little Rock - Presidential Downtown, Little Rock

First, my room was not available. I was given keys to a room that was occupied by another man. He had said the very same thing happened to him. Apparently overbooked. The bed seemed old and very uncomfortable. Sunk into the middle of the mattress. There were no regular coffee packets available. I was told to go to the lobby to get coffee. When I did, I was only given one packet and had to ask for two since there were two of us staying in my room. In the future I will avoid staying at a Holiday Inn.

Disliked: My room was not available upon arrival.

Even though the hotel was under construction, it was very clean and the staff was very nice and helpful.

Liked: Service; restaurant.
Disliked: Nothing.

Exceptional

Very poor

Disliked: i don’t like the slick comments amy was making towards me… saying i ‘ran away from home’ when im an adult was very offensive. last time i tried to stay here she cancelled my booking… i’ll possibly never return as long as i see her at the front desk. everything was used, the toilet was dirty. the very first time i stayed here it was amazing! but every since thumbs DOWN! first & last time is really a thing.

Exceptional

ruined my weekend, but advised...

Liked: i usually always go to this property… but unfortunately wasn’t able to stay.
Disliked: i didn’t have money on my card. even though i had cash to stay, so i went to put money on a card but the staff had canceled my stay once i left which i felt some type of way about bc i was coming back to get the room && even called.

I will definitely stay here...

Liked: The property was very clean and just felt inviting, from the moment I walked in I was greeted and checked in very quickly. The bartender at the restaurant was top notch very attentive and met our needs.
Disliked: N/a