I thoroughly enjoyed my first...

Liked: Staff at the front desk - especially Jamal, who went out of his way to find me a room when YOU (Booking.com) neglected to send my reservation to the hotel!! Additionally, Lucinda (name), who worked at the Sorrell room during our meals, was extraordinary! She went out of her way to find me non-dairy milk - and she did so with a lovely smile!
Disliked: Non-dairy items are an absolute MUST!! Other hotel chains I have stayed at always offer almond, oat, or soy milk as well as non-dairy menu items.

Exceptional

Disliked: I thought continental breakfast was included, disappointed that it wasn't

Superb

Liked: The staff was friendly and helpful. Our room was very nice and the location was excellent.

Horrible

Disliked: Phew!!! Give me my money back! 1. The guest service representative could not find my reservation, despite providing confirmation #. Check in took over an hour.2. Then, after finally checking in, no one knew we were there. Housekeeping came in, after one knock, on 2 separate occasions. 3. Then our keys were deactivated. 4. Downstairs for more keys, explained everything, nothing but an apology and more keys. 5. Another visit from housekeeper. 6. 1:30 am the toilet backed up. Front desk was all alone and told me no one from maintenance was available. I pleaded my case as I had no working toil. Front desk sent someone from the bar.6. A man came 10 minutes later w a plunger angry as a wet hen. Was rude. And stomped off.7.no water in the shower.8. Parking pass not working. REFUND IS IN ORDER

We would definitely stay here...

Liked: You would think you’re at a Hyatt or Marriott here, not the typical Holiday Inn. It was very nice!! The restaurant was great, pool was very nice and room was good!
Disliked: Beds were pretty firm, but everything was clean and staff was awesome!

Exceptional

We will return

Very good

Superb