Holiday Inn - Kalamazoo West, Kalamazoo

My stay was comfortable

Liked: The property was clean, staff was friendly, and they have a nice bar
Disliked: The property was perfect

Exceptional

Liked: It was clean and comfortable.
Disliked: It was a little tricky to find the road that leads into the property at night. There is no sign to help you find it.

Exceptional

Very good

Liked: very helpful staff and excellent breakfast

Exceptional

Disliked: I’ve been charged twice for our room! Once by booking. Once by the hotel!

Very good

Don't arrive late or expect...

Liked: I booked a room for 4 people, 2 adults and 2 children (15 and16) that included breakfast. I was told that the free breakfast was only for TWO people and that children were considered 12 and under. Booking.com didn't stipulate. The children in my party were told that breakfast wasn't included when they went down to eat.
Disliked: We arrived very late (01:15 AM) which I advised the hotel about via Messages ahead of time. This was a hotel stay to break up a long journey. Apparently the hotel policy is to erase the booking at 02:00 AM (worth knowing for future late arrivals)There was no-one on the front desk and the doors were locked. It took 15 minutes to get someone to let us into the property. The person working front desk on day shift was very terse and not accommodating at all. She offered no explanation as to why only two people were allowed breakfast. The breakfast was nothing to write home about.

Very good

This hotel was good because...

Liked: The staff was friendly. The shower and bathroom was good. The room was really nicely set up for charging and travelling and having places to put stuff.
Disliked: No included breakfast. For the price of this, I expect included breakfast. Booking.com implies breakfast was included but they were saying breakfast was available for a charge. It was dishonest advertising. This hotel is nice but it is not being well maintained. It won't be nice in 5 years. The ice machine on our floor was broken. One elevator was out of service. There was a towel issue (laundry) and we didn't have towels. We had to go down to get towels from the front desk In the morning (which they had available to give us). It will not be nice in a few years with this level of maintenance.