Holiday Inn - Kalamazoo West

Passable

Disliked: Breakfast had very few options, our bathroom had not been cleaned and our second room wasn’t ready until 2 hours after check in and I was basically told to deal with it. There was no rush to get the room ready.

Very good

Passable

Very good

Disappointing

Nice hotel, shame about no...

Liked: Somewhat shocked to discover breakfast extra as filtered search stated breakfast included

It was adequate.

Liked: Close by the college/ university we were in town to visit.
Disliked: Room was changed from a double queen to a king w/sofa pull out. No bedding found in room for sofa. Not enough towels for 3 people in room. Had to go to front desk to retrieve.

Bad

Disliked: The staff was very unprofessional, in sweatpants and slippers. Rude to ask for anything. No toilet paper. No Kleenex. Toilet was used and not clean, awful mess in it. Pill or vitamin on bathroom floor. Fridge not working. To say they helped do. The issues was not true. The pool was closed after numerous complaints about the water breaking people out. Just complete mess and awful service. I have still received no information on my stay, no refund after I was told I was going to get. Just ridiculous

Nightmare

Liked: It was the worst stay of my life! We booked a room for my daughter’s birthday and I’m embarrassed I chose this hotel. There was no wifi during our stay with no heads up and no resolution mentioned. So no tv in the whole hotel . Couldn’t watch the basketball tournaments, no movies for the kids to watch. There was hair in the shower when we arrived, no towels, no bedding, I had to go ask and staff was hesitant?! No towels at the pool. Floors throughout hotel were soaking wet from pool and dangerous. Restaurant was a joke. Curtains in room were ripped and stained) I took pictures) . The whole floor wreaked of marijuana. Staff was friendly but not professional or helpful. The outside door to pool was open and anyone could access. There was dirt, bandaids in pool. It was shameful and I’ll never stay at holiday inn again.
Disliked: The hotel seemed newer but staff has run it into the ground