Holiday Inn Hotel & Suites Chicago - Downtown Guest Reviews
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1.8 miles from Chicago centre |
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Amy, Cincinnati Mon, 10 October 2016
Liked: Room was nice; bed was comfortable.
Disliked: I always like a complimentary breakfast which wasn't available. I am usually in a hurry.
Dave, LaPorte Mon, 27 February 2012
A great stay! We booked the hotel wanting something close to the United Center for an event we were attending. Honestly, we were a little leery because the cost so was so reasonable and it was so close to the venue - we thought it was too good to be true, but we took a chance and ended up being extremely impressed. The hotel was very clean and the staff...unbelievable - they were very friendly, courteous and helpful. Loved the fact that there was a restaurant right downstairs; convenient and reasonable parking, and just a little over a mile from the United Center. Would definitely stay here again!
Liked: Clean, friendly staff, great rates.
Regina Thu, 7 November 2024
Very good
Liked: room
Kursten Sun, 3 November 2024
Good
Petr Fri, 1 November 2024
Pleasant
Maria Tue, 29 October 2024
Good
Liked: Location
Disliked: Staff
Lucia Sun, 27 October 2024
Exceptional
Fabricio Sun, 27 October 2024
A Masterclass in Modern Hospitality
Liked: A Masterclass in Modern HospitalityIf you’re looking for a hotel that truly embraces sustainability, look no further than the Holiday Inn Chicago Downtown. The shower’s water pressure is so low, it’s practically a gentle mist—clearly an effort to conserve water. Bravo, Holiday Inn, for your commitment to the environment!The TV in my room was a delightful surprise. Instead of offering a plethora of channels, it displayed a single, static image. Who needs TV shows when you can admire a piece of modern art? Kudos to the hotel for supporting the arts!The internet service was another highlight. It didn’t work at all, which was a fantastic opportunity to disconnect from the world. Thank you, Holiday Inn, for helping me achieve true digital detox.The telephone in my room was a marvel of modern design—it didn’t work either. This ingenious feature ensured I wasn’t disturbed by any calls, elevating my experience to new heights of tranquility.Customer service was top-notch. An employee sent me a message asking how my stay was going. After I sent photos of all the issues, she offered to call my room. Clearly, she didn’t read my message about the phone not working. Classic! She then asked for a few minutes to call me back (on the non-functional phone) and later sent a message in the middle of the night apologizing for being busy. The dedication to not disturbing guests is truly commendable.The coffee at breakfast was so weak it resembled an herbal infusion. Obviously, the hotel is concerned about guests’ well-being and wants to reduce caffeine intake. How thoughtful!Breakfast itself was a treat. The sign proudly proclaimed “fresh baked,” but the pastries were clearly of the industrial variety. It’s the thought that counts, right?
Disliked: At checkout, the front desk staff was so focused on charging me that they didn’t bother asking about my stay or experience. This shows a clear communication breakdown among the short-staffed team. Finally, the hotel sent a message asking for feedback, urging me to highlight which employee made a difference. It’s heartwarming to see such concern for their overworked staff.In conclusion, the Holiday Inn Chicago Downtown is a shining example of modern hospitality. If you enjoy art, digital detox, and weak coffee, this is the place for you!
Boris Sun, 27 October 2024
Very good
Gina Sat, 26 October 2024
Enjoyable place to catch up...
Liked: Close to train station and easy to find everything
Disliked: We came in at about 11:30 from concert and wanted to sit and visit with a drink….no bar in hotel and lady working told us she did not drink so could not give us recommendations. So instead we drank herbal tea that was provided in room
Suzanne Sat, 26 October 2024
Holiday Inn chicago
Liked: the room was very comfortable!
Disliked: there were people that came back and were loud and letting their door slam
Mongkol Fri, 18 October 2024
Good