Holiday Inn Hotel & Suites Chicago - Downtown, Chicago

Liked: Room was nice; bed was comfortable.
Disliked: I always like a complimentary breakfast which wasn't available. I am usually in a hurry.

A great stay! We booked the hotel wanting something close to the United Center for an event we were attending. Honestly, we were a little leery because the cost so was so reasonable and it was so close to the venue - we thought it was too good to be true, but we took a chance and ended up being extremely impressed. The hotel was very clean and the staff...unbelievable - they were very friendly, courteous and helpful. Loved the fact that there was a restaurant right downstairs; convenient and reasonable parking, and just a little over a mile from the United Center. Would definitely stay here again!

Liked: Clean, friendly staff, great rates.

Passable

Very poor

Liked: Location was very convient for what we came to.do
Disliked: They were large roaches in our room.

Average

Liked: Clean
Disliked: Location not very convenientNo lunch or dining or 24 hour cafeteria serviceFor location and service overpriced

Comfortable and cozy stay.

Liked: Location and the vibe. I also felt very safe.
Disliked: N/A

Exceptional

Liked: Staff was super pleasant and accommodating
Disliked: I saw broken glass in the parking lot indicating multiple cars had gotten broken into or vandalized, but this time I didn’t drive so I wasn’t personally concerned.

Very relaxing!

Liked: The staff made you feel very welcome.
Disliked: There was a lot of construction going on around the area.

Superb

Great Value, nice stay

Liked: The price was a great value. The location was not where we needed it to be. We came for shopping on the magnificent mile. The subway was close so we took that to get where we needed to be. The staff was wonderful and they stored our luggage for us after checkout which was so awesome of them!
Disliked: Our water handle in the shower would not turn all the way to get hot water. The people who took showers got an almost cold one. We reported it to the desk when we checked out and they were going to fix it.