Decent hotel, it fit my...

Liked: The staff was awesome and very hospitable. the property was very clean, Its is walking distance to plenty of great attractions ,restaurants, bars, parks etc. They have EV CHARGERS onsite.
Disliked: my room was a little dated and my room was right near the indoor pool. So if you're there on the weekend, the kids running in the hall was VERY annoying. Ask for a room NOT on the 4th floor. the fireplace on the roof was broken

Frustrating

Liked: Clean but dated pool towels Clean but ripped blankets Multiple pillow options for firm or soft was nice touch.Pool area was nice Gym was nice Outdoor fire pit was great Halls and elevator clean
Disliked: Parking during my stay there was damage done to multiple cars by the valet folks. I was in line to get my car when the folks infront of and behind me where there to report damage.Pool was heated by not enough to be comfortable Breakfast was a disaster there is no notes anywhere you need to buy a voucher at the desk, I knew it wasn’t included but expected to pay at the restaurant but that’s not it so I had to go back to the desk to buy a voucher there was no one at the front desk so had to wait on themBreakfast was horrible and disgusting however the hotel can’t refund you for it you have to go back to the restaurant which closes when breakfast is done so you have to wait till lunch to talk to them. They say I’ll be refunded but I have not been yet.Breakfast staff was outside smoking when I came back with my voucher and locked themself outside so we’re banging on the window to be let in by me, while I was waiting to be seated. Toaster didn’t work burned the first time because it doesn’t pop up itself during try to to get the toaster to work it shocked me. Couldn’t find staff to talk about the concern. They take a deposit at arrival for incase you make damages, they said I’d get it back at check out, I’ve still not been refunded a day later the deposit was over half of what the stay cost so that was disappointing.The bathroom shower had mold around the drain, and around the shower head. So I never showered during my stay which was frustrating

Very good

Poor

Exceptional

Exceptional

Bad

Disliked: My coworkers and I travelled for a business meeting. We had a one night stay here. We booked through booking.com. When we arrived to check in, my coworker was not old enough. We did not see the age restriction on the website. After contacting IHG and then booking.com they were willing to refund and cancel the reservation but the staff at the hotel were extremely uncooperative and even though IHG recommended they give a full refund, they would not accommodate us. Very disappointing.

Wonderful will definitely be back

Liked: Very close to attractions
Disliked: Valet sometimes took awhile

Birthday weekend

Liked: The valet parking
Disliked: Nothing