Holiday Inn Grand Rapids - South Guest Reviews
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9.1 miles from Grand Rapids centre |
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Krystal Mon, 27 January 2025
Will not stay again! Please...
Liked: I liked the pictures online
Disliked: We came specifically for the mini waterpark and no where on the hotels website said the slide and mini pool were closed and taped off. Breakfast was cold and I had to ask multiple times for more orange juice, silverware and water. The food was cold
Melissa Sat, 18 January 2025
Easy short enjoyable
Liked: Customer service the attendant was amazing fixed my problems right away to get us in our room
Disliked: Wasn't notified til we got there that the water park part was down
Sara Mon, 13 January 2025
Exceptional
Kirby Mon, 13 January 2025
Weekend getaway
Liked: Hotel staff were very friendly and the rooms were clean. Stayed with friends and kids. Staff accommodated every need we had. Kiddie pool was not open, but we all had a blast swimming in the other pool and hot tub. Will definitely be back.
Disliked: Breakfast was delicious, but there weren't enough plates, cups, napkins, or bowls. We had to constantly ask the front desk for items.
Maria Wed, 8 January 2025
Exceptional
Liked: The beds were so comfortable! The grandbabies loved the pool area and the free breakfast
Young Mon, 6 January 2025
Disappointed
Disliked: The pool looked dirty, the pictures online certainly didn’t look the same when we got there very disappointing. Also certain areas of the hotel had a smell. But employees were great.
Sarah Thu, 2 January 2025
Very good
Cierah Thu, 2 January 2025
It was so-so
Liked: The room and hotel itself was clean overall
Disliked: The hotel doesn't take cash to pay for a stay, the pool was murky as if it were dirty, the kiddie pool area was under construction and nothing was said until you got to the hotel and read a posted sign in the lobby, the toilet in the bathroom kept running and not flushing properly and my boyfriend had to fix it himself, the breakfast runs 6am-10am and at 7:30am there was just scraps. Spoonful worth of hard potatoes, dry eggs, 4 sausage patties and 4 biscuits were left, no bacon except crumbs, there was cereal but no milk, no juice, there was paper bowls but no silverware or plates. The hotel charges an additional $100 on top of your room price incase of any damage, but they will ALSO charge an additional $250 if there is damage. I probably will not be staying here again unless things are fixed
Russell Tue, 31 December 2024
Passable
Liked: It was close to our house
Disliked: The pool was cold we had to wait for food at breakfast when we with down at 8.00
Keisha Fri, 27 December 2024
Pleasant