It was great, they treated...

Liked: It was very clean
Disliked: Only complaint is part of the pool area wasn’t available, I feel like it should have been discontinued price.

Clean but call & make...

Liked: Hotel is clean, rooms are clean & spacious. Beds are super comfortable. See the section about things I didn't like.
Disliked: We booked specifically because of the pool facilities because it would be perfect for our toddler grandson. When I booked through booking.com, there was zero mention about the toddler/playground pool being out of commission until December 2024. It was also not mentioned at check-in or hotel web site. Even though they do have a splash pad that absolutely no one was using because it's back in a corner & cold, our grandson was forced to use the large pool with us even though he doesn't yet know how to swim. The hot tub was very hot but bubbles weren't working so it wasn't very pleasant. Agaun, I understand that things break & need maintenance, but it should clearly be stated either on booking.com or the hotel website and it was not. My booking also stated free breakfast in the price of our stay, but there are signs in the lobby showing breakfast for adults is $5, which includes 2 under 12 free per paying adult. Also, when I booked, it gave me a total price, but when I checked in, the hotel charged an additional $100 ( incidental fee). Again, I understand many hotels do this & I understand why, however, this info was not provided anywhere in my booking info or hotel website & it wasn't on any of the 2 pages of paperwork that I signed at check in. I woukd imagine it will he back in my bank account as soon as the housekeeper has cleaned & determined everything is there but this extra charge may take someone by surprise & be a major inconvenience to them in their travels.

Very good

Very good

Excellent hospitality

Liked: The facility was really clean. They offered a really nice breakfast for five dollars. The pool area was really nice. The room was spotless clean
Disliked: The mattress on my bed

Very nice property. Great for...

Liked: Very clean property, hotel staff friendly and helpful. Room was immaculate and well appointed.
Disliked: N/A

Good

Liked: Room was clean and nice. Pool area is fun for kids
Disliked: Water park area looks run down and one area wasn’t operating

Very good

Very disappointed in the lack...

Disliked: My initial attraction to the property was the highly recommended kids swimming pool/play area for toddlers and families. After a suspicious situation upon arrival, four cop vehicles, twenty or so kids outside and no attendant at the front desk- we should’ve left and found another hotel to stay at. When the staff returned after dealing with the police, we were assured it was just a room party trying to happen and nothing suspicious would continue on. Being assured nothing was going on and being moved away from the room- made us at ease. We went to our upgraded* room only to discover an unclean toilet, part of a table edging that was broken, two mini fridges in the room (only to discover one was broken and the other was unplugged), because of the late hour we let the front desk know and they said they would let their manager know and he would make the necessary accommodations and refund for the troubles. After breakfast the following day, which had low quality food, we decided to checkout the pool area to show our kiddos. I’m so glad we did because that was when we decided to go elsewhere. The pool was very dirty, unclean, and unkept. After showing the pictures to the front desk employee, I was told that the pictures were old pictures someone else took and that “the pool is much better now.” After informing him that I personally took the photos two minutes before talking with him, he then said the pictures had a “bad shadow and the dirt and stains on the pool floor were just faded areas.” I told him we would be leaving and asked to checkout early. Without a fight, he only charged us for the one night and didn’t apologize for anything. To be recommended this hotel to only show up and have it be absolutely filthy, was a disappointment. I wish the front desk attendant would’ve been more apologetic instead of defensive- as that would’ve helped the situation.