Pleasant

Lovely

Liked: Brilliant STAFF Where great

Very good

As said, one can always...

Liked: The reception staff were chatty and helpful and the accommodation was pretty much what we expected, but we asked for 2 single beds but got a double which was smaller than what we are used to so we didn't get the good sleep we wanted. The evening meal (a light one in our case) was fine and the staff were very helpful. Breakfast again was what we expected but the fried potatoes were like cardboard so had to leave them! Overall we were satisfied with our stay and would stay again but hopefully get the bedroom layout we request.
Disliked: Mainly commented on in the like description but being picky....we only had one bath towel (I guess we could of asked reception for more) but when booked for 2 you expect 2 from the start. Again pity about the beds.

Love this place

Liked: Everything is amazing. Staff was very helpful, especially Holly she was amazing. I am a regular customer in this hotel. I am i am glad that I have chosen this place again.
Disliked: A few things one1. Instead of potato could be hash brown or mini potato waffles2. The heating wasn't working properly.Overall amazing place.

Exceptional

Liked: Think it was Emily who went out of her way to make sure there were flowers in the room for my partner
Disliked: Didn't get to stay longer

Passable

Sparkling clean, Very helpful staff,...

Liked: Room was sparkling clean and likewise the bathroom was really clean and looked brand new. None of that odd hotel/motel smell you get in most places (I think that's the pest control spray that they use to keep the critters at bay). Staff members were extremely accommodating. I ride a mobility scooter and they made sure that I had a dedicated car park space at the entrance closest to my room. Breakfast was good. They had better choices than most for the breakfast - a good selection of cereal, cold meats, cheese, yoghurt and a good selection of hot food. They had poached eggs too which is rae in my experience. Really enjoyed the stay and I would book again.
Disliked: Only issue was the wheelchair lift to descend a few steps to the lower ground where my room was. My scooter was about 2 inches too long to fit the lift. But this is a listed building so they can only do so much. Perhaps a temporary ramp would be better but they went out of their way to help resolve the issue. Dedicated car park space in the rear near my room and left the back doors open for me to get in after my show at the theatre.

Exceptional