Holiday Inn Express Williamsbrg Busch Gardens Area, Williamsburg

Superb

Liked: Clean rooms and friendly staff.

Superb

Liked: I love the bathroom breakfast

Exceptional

Clean and comfortable

Liked: It was clean and comfortable. The room was big.
Disliked: Breakfast was not good. There were not that many options and the pancake machine kept breaking down.

This stay was marked by...

Liked: This holiday Inn properties are amazing properties, they are clean and welcoming. My family and I have stayed at multiple IHG properties in the past and we love them.
Disliked: I’ve always been taught that it’s not what you say, but how you say it. When I walked into the hotel, I was feeling jovial and excited to check in. I approached the front desk and greeted the staff warmly, introducing myself. The woman at the desk, however, abruptly responded as though she were scolding a child: “I’m not checking in anyone before 3 PM.”Her tone made it clear that there was no room for discussion. Still, I replied politely, “Oh, I thought check-in was at 12 PM.” She then pointed to a sign indicating the check-in policy and said nothing further. That sign turned out to be the only pleasant part of the interaction.At that moment, I chose not to push further. After working a 12-hour shift, driving 2.5 hours, and caring for a nursing baby and small child, I simply didn’t have the energy—especially with such an unfriendly attitude greeting me right away.The next morning, I returned to the desk and saw the same staff member. Her expression immediately communicated, “Not today.”* Still, needing assistance, I mustered the patience to ask for a complimentary toiletries pack. She handed me a single toothbrush. I recall the signage in my room stating that a package of complimentary essential items were available upon request, but that didn’t seem to apply here.Later, I realized I might have left my phone charger in the room. When I called the hotel, the person who answered the phone sounded dry and unwelcoming. There was no friendly introduction—no name, no mention of the hotel, not even a “Good morning.” I had to ask if I had reached the correct place. Recognizing the voice, I knew it was the same woman.I explained my situation, and she took my information, explaining the lost-and-found process. When I thanked her at the end of the call, the line abruptly disconnected—no “thank you for calling,” no “have a nice day.

Exceptional

Relaxing. comfortable and convenient. The...

Liked: The staff was welcoming the room with comfortable and all the staff were very friendly and informative
Disliked: The checkout time could be extended maybe until 12:00 and the breakfast could improve perhaps better quality and more of a variety of items