Superb

Liked: Staff were brilliant, very helpful, bed very comfy great choice for breakfast good to see free from options.
Disliked: The fire alarm went off, meaning we all had to evacuate. It was burnt toast that set it off, maybe get the roller toaster machine rather than use a toaster you can use at home where crumbs get caught and set off the fire alarm.

We have stayed in many...

Liked: Staff were very pleasant and tried to please. The carpet in room 16 was very heavily stained and there was no evidence of any attempt to clean it.
Disliked: Hot chocolate drink very weak and breakfast cereals were separated from the rest of breakfast we only found them afterwards. Cleanleness good staff helpful

Value for money and a...

Liked: Noisy being by the M6. Great staff. Great breakfast.

Passable

Liked: Location was good being close to the M6
Disliked: Air con in the room didn't work. Toilet constantly blocked which we needed the hotel staff to unblock. Sofa bed in the room wasn't made even though this should have been done as I was staying with my son. Reception & bar area under staffed, 2 coaches pulled up with people staying in the hotel which made staffing issues even worse. Lady on reception who I think wore a religious head covering was very nice and helpful. Breakfast was poor and replenishing of food was very slow. Shame as the experience we received in this hotel was completely different from the same brand of hotel we stayed in the night before in the Royal Albert Dock (London)

Terrible

Liked: Apart from location very little
Disliked: Staff were rude. Room smelt.Breakfast awful

Good

Exceptional

Exceptional

Liked: Good

Bad

Liked: Room size
Disliked: There was dust everywhere and when complained to the staff they did not even bother to fix the issue or apologised.