Very good

Superb

Overall good stay

Liked: Clean tidy comfortable
Disliked: No straws

Very good

Liked: Staff are great fantastic customer service
Disliked: Breakfast wasn't the best

Invest in some cleaning products...

Liked: The staff were very friendly, smiley and efficient at sorting problems promptly! Can’t fault the reception team at all, really nice and lovely! Don’t take them for granted!
Disliked: Everything else. First room we were in was absolutely, categorically (for a lack of a better term) MINGING! Absolutely smothered in dust from floor to ceiling, thick dust over every surface. Surfaces sticky, dirty stained bed, blood on the curtains, limescale and mould in the bathroom, and the room smelt of smoke which was quickly addressed by the receptionist once we complained. She was very apologetic and immediately moved us to another room! Was very impressed with her efficiency and understanding, cannot fault the staff at all. The room we moved to was a bit better, still dusty, dust and grime all around the outskirts of the carpet - appears only the middle bit of the carpet is hoovered, very cold atmosphere with hardly any furniture, the cleanliness was a bit better, not as dusty and the bed wasn’t covered in marks and hair, just a little bit (as if that’s an improvement but thought that was the best it was going to get), the shower was still filled with limescale and mould and the drainage smelt, but was a bit of an improvement. We didn’t stay for breakfast as we just wanted to get out of the place in the morning and went for breakfast elsewhere. I will never ever stay at a holiday inn ever again, sorry!

Very good

Value for money in the...

Liked: The breakfast was lovely and the staff were very friendly
Disliked: The hotel it’s self could do with care, the room and corridors are a little dated, and the bar is very expensive

Pleasant

Exceptional

Liked: Every thing was good