The hotel was clean and very friendly the front desk, housekeeping was a 10 all round. We come to Tyler once a year on business - I will make it a point to book my hotel with Holiday Inn. I had the best weekend and will be back. Great place to spend the weekend - very clean, nice people, close to everything.

Liked: The front desk was welcoming and so nice. I loved how they had warm cookies in the afternoons in the lobby. That was a great treat coming back from running errands.
Disliked: The bed was the only thing I would say was bad. The bed was very high and you had to almost run and jump to get in it.

Superb

Exceptional

Superb

ok place for overnight stay....

Liked: Breakfast was okay. Location was great.
Disliked: Not enough light outside

Put this same staff in...

Liked: Hotel staff was phenomenal. Check in clerk was more than helpful. the breakfast was very good and clean. the lady working there had a great attitude. We loved the staff.
Disliked: Building was an older version of the Holiday Inn Express that we have stayed at all over the country. bed was comfortable but the ceiling looked like it had dirt or mold in it.

It was ok, due to...

Liked: Great location
Disliked: The website said it had hit tub and there was no hot tub, the front counter said it hadn’t been updated. The room was hot, there was mold on the ceiling in our room. Nowhere in the website does it say a security deposit will be charged additional to your room, and I was charged a deposit. Pancake maker made nasty pancakes. Pool needs to be replastered, it is all chipped.

Would not be back

Liked: Can’t think of anything
Disliked: Dirty and gross

Had a mini vacation with...

Liked: The dry sauna was a bonus surprise since I do always love me a dry sauna !The fact that ice cold citrus water was continuously offered in the lobby was extremely nice since our stay was in August. I consider that a impressive personal touch making the hotel vibe very welcoming.
Disliked: I'm not sure.. our stay was quite wonderful.

Very good