The hotel was nice and the room was clean, however, I was unable to obtain an extra pillow and I'm pregnant and needed one. The bed was rock hard and we couldn't sleep. There was a pancake maker at breakfast that didn't even work and the bagels were hard as rocks.

Liked: Clean, nice staff.
Disliked: Broken pancake maker; stale bagels; hard beds; no extra pillows.

Liked: Very clean and comfortable!

Exceptional

Very good

They are not credible business

Liked: They charged an incidental fee of 50.00 they still have not released they told me in a couple of days then a week I made a complaint with the local BBB they lied to them investigating I called my financial institution they said a hold until 12/10 a month the BBB accredits them they need to take away eating and booking needs not promote them. I could see if we were like other guests we are not. This should not be promoted by booking. I may call the local television station to warn
Disliked: They lied many times they are scamming people out of their money for what purpose.

The stay was great and...

Liked: I like that Cleanliness and price was bad considering most being ridiculous price per night at most hotel now.
Disliked: Only thing I didn't like is that I didn't know I couldn't pay cash at all until I arrived. And I wish this hotel had a whirl pool.

Exceptional

I'd definitely stay here again,...

Liked: Breakfast was delicious, with several options. Staff was very friendly & helpful.

Comfortable and clean but poor...

Liked: The room and location
Disliked: Stayed 3 times between 10/31 and 11/6 still have not received my $150 back it's still pending on my bank account. Staff besides short guy working at night was stale. Breakfast was served cold. Won't be back. Comfort inn next door is fantastic btw

Exceptional

Disappointing

Liked: Beds were comfortable and the hotel was recently remodeled. Breakfast was great all 4 days.
Disliked: I booked 4 nights and my room key only worked for 24 hrs - I had to walk down to the front desk ever night to get a new key. May not seem like a huge deal, but I spent every day in the ICU with a sick family member just to return to my second level room every night to find the key wasn’t working (again). Lots of guests were smoking outside and the odor moved up into the hallways - cigarette smoke is gross inside a building.