Holiday Inn Express & Suites WATERVILLE - NORTH Guest Reviews
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0.2 miles from Waterville centre |
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Robert Thu, 10 April 2025
It was very good
Liked: Good service. Good breakfast. Clean room.
Nyasha Sun, 6 April 2025
Superb
Jillian Fri, 4 April 2025
Uncomfortable
Liked: Spacious
Disliked: Attitude of front desk
Joyce Sun, 30 March 2025
It was adequate
Liked: Need to have gluten free options.
Disliked: N/A
Alice Wed, 26 March 2025
Exceeded expectations for an "Express"...
Liked: The employee who checked us in was very helpful, (young guy with long beard), switched a room so my friend and I were in rooms closer to each other as we requested; just very professional and helpful. When I was about to leave, my friend and I were clearing our cars, and the plow guy asked it we'd like help--which we accepted--there were a couple of inches of wet snow to remove--appreciated the offer--above and beyond what we expected. Great breakfast options. And good coffee--always a plus given that some places just don't get the coffee right!
Disliked: The refundable deposits in case of room damage were unusual, but understand that that there's a history/context that necessitates the policy. Just have never run into that before. Not really a problem for me.
Melissa Fri, 21 March 2025
Wonderful
Liked: Clean facility, the staff were beyond cordial!
Disliked: N/A
Frank Tue, 18 March 2025
Exceptional
Liked: Breakfast was good and the bed was excellent
Jessica Sun, 16 March 2025
Perfect stay
Liked: Location
Disliked: A little older
James Fri, 14 March 2025
Disappointing
Liked: The bed was comfortable. It was pretty quiet.
Disliked: I booked and received confirmation for a handicap room with roll out shower. That is not what we were given. I complained at the desk and was shown two other rooms to choose from...neither of them had a roll out shower either! False advertising if they don't have these amenities. Very disappointed. Breakfast had good selection but food wasnt very good. Couldn't even cut the French toast with the little plastic knife provided.
Lori Sun, 9 March 2025
Very unwelcoming
Disliked: Halls and lobby are very unwelcoming. Felt like you were in a school. No caricature at all. Signs were falling of walls. Very unwelcoming and uncomfortable.