Big comfortable and clean room

Liked: Clean and comfortable

Exceptional

Very good

Exceptional

Exceptional

Pleased

Liked: We got one of their last rooms and even then it was nice.

Superb

What goes up does not...

Liked: The staff person Bri helped me a lot with information and documenting all that happened during my stay at Holiday Inn.
Disliked: The elevator was broken on the 4th floor. I did notify the staff. However, other patrons were not happy with the broken elevator as well, and it was hard to locate the staff at night.

Hotel is rundown and dirty

Liked: Our experience at the Holiday Inn Express Rantoul, Illinois, from July 19 to July 20, 2024 was very disappointing. I would not stay there again or recommend it.
Disliked: The room was dirty, and hair was on the bathroom floor. The room furniture was damaged. The pool was out of service and appeared to have been for a long time. The pool was one of the reasons we picked this location. We checked in around 7 p.m. The front desk attendant was unoccupied when we first arrived, and several groups were also waiting. The attendant was wearing over-the-ear headphones and didn't remove them when talking to guests. It was very rude and unprofessional. Every time I saw this front desk attendant throughout my stay, he had the headphones on and appeared to be listening to music or talking casually on the phone. We went down to breakfast at 7:30 a.m. The pancake machine was broken, which was disappointing for my kids. We didn't need to use it, but the printer was also out-of-order in the business center. Overall, the whole hotel seemed very rundown.