less than desirable

Liked: location
Disliked: no bath gel in shower. no kleenex in holder, toilet was dirty

We will not be returning...

Liked: The room was clean and bed was comfy.
Disliked: The AC didn’t work properly and would stay at 71 during the stay. The oatmeal bar was lacking with no oatmeal and rudely told there was no oatmeal. The pancake machine was not working and no milk, yogurt or eggs in the refrigerator. The fitness center was blah and none of the equipment was inoperable. The dumbbells were mismatching sets. The ice machine was out of order on our floor.

Bad

Liked: Nothing
Disliked: I called before check in time to confirm my reservation and notify of arrival time. It was confirmed. I was then called back AFTER check in time to be told that they had to cancel my reservation due to overbooking. My parents drove 6 hours to be with us and couldn't relax after a long drive. Horrible service

Comfortable beds can’t compete with...

Liked: Location
Disliked: Needs some upkeep. Toilet ran on, some of the lights didn’t work (maintenance never came to replace the bulbs). The breakfast buffet is awkward—serving yourself requires two hands: one to keep the lid of the chafing dish open, the other to serve, but there’s nowhere to set your plate while doing so. Room wasn’t fully stocked. Dirty towels were taken but not replaced. The carpets were steam cleaned during our stay and remained damp to the touch—I’ve never seen this occur before, where routine cleaning happens in occupied rooms, instead of being scheduled around check-out times. Maybe that’s standard practice but it seemed strange. Staff was friendly and beds were comfortable, but I wouldn’t stay here again.

Overall, I was very disappointed...

Liked: The coffee was decent. There was a nice selection of breakfast foods. The staff I interacted with were pleasant and helpful.
Disliked: The hallway to my room smelled like vomit. My bathroom was dirty and smelled like urine. The carpet and tile flooring were filthy and when I had bare feet both felt sticky. There was something sticky on the TV remote. Maybe gum? Why were the carpets being cleaned while rooms were occupied? While it was clearly needed, it felt like an invasion of privacy.

Exceptional

Very good

My stay was pleasant.

Liked: Breakfast 8Location 10
Disliked: Sofa need cleaning. It smelled.

I would stay again if...

Liked: Location was acceptable. Breakfast was descent pancake machine was broken.
Disliked: There was nothing I didn’t like about the stay. Room for improvements are the floors by the elevator and inside the elevator were dirty and needed attention my entire stay.