Exceptional

Exceptional

Short...we got in late and...

Liked: We left before it was open so did not eat breakfast.
Disliked: Breakfast could start earlier.

Your cancellation policy is a...

Liked: Front desk staff were nice. Building is okay. Price was reasonable.
Disliked: I tried to cancel my reservation several days in advance. I messaged within Booking.com. I called multiple times. I was told by Booking I'd have to contact the property myself because no one was responding to them either. I wanted to cancel because my aunt who was supposed to meet me there had to cancel due to medical reasons. Every time I called I was told it had to be approved by a manager and there was never one there. No manager ever called me back. I was told a manager would be in a 3pm one day, so I called at 4:30pm, and they had not shown up. And then I called the day of the reservation and was accused of having waited too long, that I had to cancel with more than 24 hours notice. Cancellation policy is a ridiculous joke if no manager will return calls or approve the cancellation.

Good

Exceptional

Exceptional

Holiday Inn Express

Liked: Facilities and amenities + food are good

Enjoyable time.

Liked: Room was spacious for the 3 of us. Beds were comfortable. Breakfast was good.
Disliked: Not enough towels or wash cloths in the room.Disappointed that because I booked through 3rd party I didn't receive any IHG rewards