Exceptional

Lovely employees but 300 a...

Liked: The location and pool
Disliked: The shower floor had a crack and was a bit sharp. The toilet didn’t always flush.

Good

Good

Disappointing

Liked: Staff was very friendly.
Disliked: I booked a room that was described as "2 queen beds and a sofa sleeper" including in my confirmation email. When I got to the hotel, they didn't have a sofa sleeper and said their system didn't show that. They were full that night and so were neighboring hotels. There was nothing they could do and my bill was not comped for this. We had 6 people in our family in this 1 room. This is not my first time with the hotel having different information than when I booked through a 3rd party site and this will be my last time. I will only book direct going forward. It's not worth the risk. Separately, the lack of staff at a hotel that was 100% booked was shocking. The front desk attendant was by herself and was answering phones, helping guests, and dealing with my issue. It took 45 minutes to get checked in. None of the other guests were being taken care of because she had so many at once. Breakfast ran out early again because the hotel was 100% booked. This hotel is incredibly mismanaged.

Very enjoyable and would stay...

Liked: Very clean and smelled nice
Disliked: Only one elevator. And hard to park large pickup truck

Good

Disliked: The communication between Booking .Com and the holiday are useless. Reserved two rooms and they only showed us for having one room upon arrival

Superb

Exceptional