Holiday Inn Express & Suites Manhattan Guest Reviews
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1.4 miles from Manhattan centre |
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Bryan Mon, 2 December 2024
This is our go to...
Liked: Location cleanliness friendly staff
Disliked: Nothing derogatory to say about this facility
Savannah Sat, 30 November 2024
Okay for the price and...
Liked: I liked the location, friendliness of the staff, the breakfast and the cleanliness of the hotel.
Disliked: The pool was freezing and the hot tub was broken which was such a disappointment due to it being one of the main reasons we booked the hotel. The beds were also very hard, so I didn't sleep very well.
Mike Sat, 16 November 2024
Exceptional
Andrew Sun, 27 October 2024
Lovely employees but 300 a...
Liked: The location and pool
Disliked: The shower floor had a crack and was a bit sharp. The toilet didn’t always flush.
Orrin Thu, 24 October 2024
Good
Bayley Sat, 19 October 2024
Good
Erica Thu, 17 October 2024
Disappointing
Liked: Staff was very friendly.
Disliked: I booked a room that was described as "2 queen beds and a sofa sleeper" including in my confirmation email. When I got to the hotel, they didn't have a sofa sleeper and said their system didn't show that. They were full that night and so were neighboring hotels. There was nothing they could do and my bill was not comped for this. We had 6 people in our family in this 1 room. This is not my first time with the hotel having different information than when I booked through a 3rd party site and this will be my last time. I will only book direct going forward. It's not worth the risk. Separately, the lack of staff at a hotel that was 100% booked was shocking. The front desk attendant was by herself and was answering phones, helping guests, and dealing with my issue. It took 45 minutes to get checked in. None of the other guests were being taken care of because she had so many at once. Breakfast ran out early again because the hotel was 100% booked. This hotel is incredibly mismanaged.
Lester Mon, 14 October 2024
Very enjoyable and would stay...
Liked: Very clean and smelled nice
Disliked: Only one elevator. And hard to park large pickup truck
Kelsey Mon, 23 September 2024
Good
Disliked: The communication between Booking .Com and the holiday are useless. Reserved two rooms and they only showed us for having one room upon arrival
Lenin Mon, 23 September 2024
Superb