Holiday Inn Express & Suites LAKE FOREST, Lake Forest

Passable

Comfortable, no surprises, all as...

Liked: Courteous employees, spotless installations. Crew worked hard even during holidays. Rooms look new, lots of power outlets with USB-A connectors. Shampoo/conditioner/hand wash and moisturizer are all Dove. Good breakfast. Well maintained overall.
Disliked: I understand it is a low crime area however I’d love to have a combination safe in the room. I come from a dangerous country, so I guess it is more on me rather then the hotel.

It was perfect for us...

Liked: We love everything about staying at this particular Holiday inn Express !! We have stayed here multiple times and will continue to stay at this location every time we visit the area. Todd Forrester and his staff are absolutely superb in every way!! This hotel is conveniently located. It is always super clean. The breakfast that is included in the price has always been spot on and we cannot say enough nice things about the friendliness of all of the staff that we have encountered on our stays!! We highly recommend this Holiday Inn Express !!!
Disliked: nothing

5 star service at clean...

Liked: The staff was amazing. They were upbeat, extremely attentive and efficient as they were busy. The young lady checking me in was very friendly and provided extra water bottles and some great advice. The gentleman in the morning, had a chefs hat on and managed to work the front desk, while talking on the phone, and enjoying what he was doing.The place was very clean.
Disliked: Breakfast was a little short staffed. Food was good, but needed to be refilled.

Satisfied and happy customer

Liked: cleanliness, great staff, breakfast, parking, and location.
Disliked: Everything was great.

Exceptional

Very good

Good

Great for what I needed...

Liked: Great breakfast, comfy beds, great location easy on and off with a Starbucks in the same parking lot and a gas station across the street. Gave me late check out. Front desk 24 hours a day. Very reasonable rates.
Disliked: My room had loose plugs in the bathroom, my curling iron kept coming out of the plug but appeared to still be in. The hot water was non existent. I had to turn the handle all the way to the max to even get warm water. Lighting was terrible except for in the bathroom.