Holiday Inn Express & Suites Kailua-Kona Guest Reviews
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0.5 miles from Kailua Kona centre |
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Michael Sat, 8 February 2025
Exceptional
Leslie Fri, 7 February 2025
Pleasant
Liked: Location was relatively good as its close to the central part of the city.Breakfast has some good items, hot.Room was spacious Shower and faucets had good pressure.Most staff friendly and helpful.
Disliked: Also, location wasn't great as the way the roads are from the parking lot access, always had to make a big loop to drive to places.Most parking stalls are tight.Some really loud cars daily by the window.Room cleaning was inconsistent in showing up, had to notify front desk.Room was cold, no way to warm.Pullout bed was old and uncomfortable.Fridge freezer kept melting and making things wet.
Joanna Wed, 5 February 2025
Bad
Liked: The person at the desk was awful and treated me bad cause I was white! She changed when my dark daughter came in! I made a huge complaint and still have no answer I canceled my reservation cause she threatened to cancel it and I still do not have my 375 dollars yet!!!This was so bad and if you’re white and blonde don’t go!!!I want my money back now!!!!
Disliked: Nothing!
Veronica Wed, 5 February 2025
Very good
Wes Sun, 2 February 2025
Superb
Rebecca Mon, 27 January 2025
Superb
Sandra Mon, 20 January 2025
Very good
Liked: Friendly staff
Disliked: My room had make shift AC and front desk wanted to charge me more for having 3 kids with me, although they were already on the reservations when I paid for it.
Steven Fri, 17 January 2025
Nice
Liked: Clean and convenient
Disliked: Slow elevators
Peter Mon, 6 January 2025
Very good
Yijian Mon, 6 January 2025
Excellent hotel
Disliked: Parking is a bit tight