Holiday Inn Express & Suites Ithaca, Ithaca

Holiday Inn Express & Suites Ithaca Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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Passable

Exceptional

The carpets need to be...

Liked: The location and breakfast were good. The staff was pleasant.
Disliked: The room had an electrical problem, the rugs were severely stained and while the mattresses were clean, the box springs were not. Even the sheets were stained. There was no noise proofing so we heard everything in the room next door where there was a loud party going on.

Wonderful staff and property but...

Disliked: Noisy on the street side

Good

Liked: Loud heater and the bottom of the shower was dirty

Quality has gone down from...

Liked: Bed was comfortable, close to colleges.
Disliked: The television was very glitchy, cutting off constantly, basically unusable. The battery of the safe was dead. One towel had a yellow stain in it and when it was clearly crumpled up to be changed by the staff it was not. The shower floor needs an upgrade. The WiFi did not work as it was described on the key sleeve. We could not use it at night because we arrived late and asking for access from the front desk would have been a hassle at that hour. The next day we were told by the front desk that there was an alternative way of getting on it. And oh, when we arrived the night before around 10:30’ish we waited a good 8-10 minutes for someone to show up at the front desk to check us in. The breakfast was very very basic. Holiday Inn used to be known for having a good breakfast for its price and for being quite clean. The quality definitely has gone down while the price went up. When I was looking for a reservation at hotels near a college nearby, I said to myself “at least I know I can expect: a clean reliable hotel with a basic but good breakfast”. I had stayed at Holiday Inn many times in the past and thought “at least I know what I will get”. Well, my impression of this property ruined that thought. Next time, I am not likely to choose Holiday Inn again as a solidly acceptable hotel option.

Good hotel if you are...

Liked: We stayed only 1 night during our trip, nice hotel, HUGE ROOMS!!Staff was very nice and allowed us to have breakfast although we reached when it was finished.
Disliked: Don't have any table games for kids.

Exceptional

Good location, team, facility

Liked: Everyone who worked there was very nice.The facilities were very clean.

Great Stay!

Liked: Great stay. The staff who checked us in named Quinton was so nice, informative and just great. Our 2 Queen suite was large, with a great sitting area. The bathroom was also nice size. Loved the area where you can place your luggage. There was a mini fridge and coffee machine. Loved the comfortable beds and especially the comforter. My favorite part of our stay was the coffee machine in the lobby where you can choose your have a cappuccino to a latte. And the cookies in the afternoon was a nice touch the location was perfect.