Holiday Inn Express & Suites Houston Northwest-Brookhollow Guest Reviews
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Write a review
Aikens Sun, 27 October 2024
Good
Brannon Mon, 7 October 2024
Very good
Leonard Sat, 28 September 2024
Not IHG Quality 2 star...
Liked: in desperate need of renovation. a 2 star hotel at best. emailed manager with no response. phone number goes direst to voicemail. staff unwilling or unable to contact management. this was not in line with a IHG property. stains on bedspread and walls. furniture soiled. A deposit required but previously damage not repaired. Only one working ice machine, signs defer to other floors where it was inoperable.
Disliked: Cleanliness, inexperienced staff. No on site management. No advertised amenities, i.e., restaurant or "happy" hour. Filthy elevators and rooms. Can not in good faith recommended this property to anyone
Jon Wed, 18 September 2024
Superb
Disliked: No breakfast???
Luis Fri, 13 September 2024
Bad
Steven Tue, 3 September 2024
Exceptional
Tam Tue, 3 September 2024
Exceptional
Malea Mon, 2 September 2024
Relaxing
Liked: Cleanliness
Disliked: More variety of food
Rolando Mon, 26 August 2024
It was an experience.
Liked: The only things I liked about the property was the staff and the breakfast.
Disliked: I didn’t like the location at all, I made the mistake of choosing this spot specially because there’s a high criminal rate around the area, a lot of people lingering around at night in the parking lot, unfortunately I had my front plate stolen in the property and had to make a report and take care of this annoying issue. Additionally, the room had a lot of flaws (paint defects and defective furniture) which I had to bring to the attention of the staff so they don’t blame me for it and take my deposit for them. Unfortunately, I won’t choose this hotel in the future of even consider it.
Demetrius Fri, 23 August 2024
Disappointing
Liked: Nothing
Disliked: That the room we book, we didn’t get. And the key card didn’t work