Holiday Inn Express & Suites Houston Northwest-Brookhollow Guest Reviews
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Jill Thu, 27 March 2025
Mad waste of time tired
Liked: I used booking to book a room it did not show paid on holiday inn side booking charged my card could not even stay there and charged me money
Disliked: Waited for an hour trying to check in and they wanted to double charge me so I went next door and got a room
Chris Mon, 3 March 2025
Nice hotel with staffing issues.
Liked: Modern design, acceptable cleanliness, convenient location for the event we attended nearby.
Disliked: Room was not ready when I attempted to check in at 4pm. I was told the housekeeping was understaffed and I should come back and try to check in at 6pm.
Makayla Mon, 17 February 2025
Good
Eboni Fri, 24 January 2025
Exceptional
Liked: Staff amazing
Lakeyla Mon, 20 January 2025
Pleasant
Liked: Breakfast was horrible
Disliked: The house keeper was loud while trying to sleep even came in while we was sleeping.
Jasmine Mon, 20 January 2025
Decent priced, but grossed out...
Liked: Check in person was super nice
Disliked: Roaches and no manager to speak to. My room keys stopped working in the middle of our stay
William Sun, 19 January 2025
Good
Liked: Nice clean comfortable room
Disliked: The people up above me were running around stomping on the floor.
Flores Sat, 18 January 2025
Passable
Kim Sun, 29 December 2024
Location was good for us...
Liked: Location was good for our visit
Disliked: Our room had cockroaches. They moved us to another room and even though we didn’t find any there, we weren’t entirely comfortable during our stay.
Ashley Sat, 28 December 2024
Very pleasant stay
Liked: Everything was perfect. Clean room. Very quiet environment
Disliked: Notjing