Holiday Inn Express & Suites GATINEAU - OTTAWA Guest Reviews
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0.7 miles from Gatineau centre |
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John Tue, 28 January 2025
Very good
Liked: The bed was really nice. The room was big. Breakfast was good. And the soaps and lotions in the bathroom were really nice.
Disliked: The pool temperature was a little cold. It was ok for me. But my 2 year old didn't want to go in as it was too cold. It was wintertime, so it probably exaggerated the water temperature. In summer I bet it is really nice. For my wife, the gym was adequate, but she would have liked to have one or more machines for legs.
Chan Sat, 28 December 2024
Very good
Andreluizcardona Fri, 27 December 2024
Clean, very good breakfast but...
Liked: Clean, spacious, great staff and very good breakfast.
Disliked: The indoor pool is nice but there are some corners around it that are VERY dangerous, specially for kids. So the pool needs some maintenance I think. Also, although the breakfast is very good, the utensils are all in a very 'cheap' plastic. I mean, I can buy a better one at Dollarama, seriously. I couldn't cut anything with the plastic knife... I understand that's easier to clean, but at least provide better quality utensils....!
Adriana Thu, 19 December 2024
Superb
Steve Mon, 9 December 2024
Bad
Disliked: We tried canceling our reservation sent request but pulled the money from our credit card and never responded
Oskar Wed, 27 November 2024
Very good
Karen Sun, 10 November 2024
Superb
Gordon Sat, 9 November 2024
It is a comfortable hotel...
Liked: Breakfast was very good with a wide selection of cereals and a normal selection of hot foods.
Disliked: The only improvement would be complimentary Tesla charging stations. We have had those at other hotels and really appreciated having them.
Annie Sat, 2 November 2024
Pleasant
Disliked: We paid with booking a month before our stay and when we leave the hotel charges the price of the 3 rooms again on everybodys card I was charged twice the room and twic ethe security deposit it was complicated to get refunded I had to call everyday and email them too and when thet finally refunded they kept 0.01$ very odd imagine they stole this from every customers
Ligang Mon, 28 October 2024
Bad policy for changing room
Liked: Regular breakfast.Small area for food . Therefore make a long line , need much time to wait.
Disliked: The worst policy: when I got the room card. Then went to the room, before i opened the door, I realized that this room is beside the pool and gym that there are much nosie. So I directly went back to front desk . I want to change a room because my kids need good sleep for next day competition. But the front desk girl rejected me because if room is not dirty, they can't change room. The pool nosie kept until 10:37PM even the pool is supposed be closed at 10:00PM. This policy is very bad policy, next time I try to avoid this hotel.