Holiday Inn Express & Suites El Paso Airport Guest Reviews
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6.3 miles from El Paso centre |
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Patricia Thu, 20 March 2025
Passable
Liked: Breakfast was ok.
Disliked: I do not think a person should have to pay for parking in the hotel parking lot when you are paying for a room there. Also, I booked a room (through Bookings.com) with 2 queen size beds, but when we got there the room was not available, this is unacceptable. We had 4 people and had to take a room with a King size bed and a sofa bed. Again, unacceptable. This is why I do not like to book through Bookings.com or Hotels.com
Vip Wed, 19 March 2025
Overall, a good overnight stay.
Liked: Clean and well maintained property. Good breakfast.
Disliked: Location is a little too close to I-10.
Maria Wed, 12 March 2025
The hotel was very clean,...
Abram Mon, 3 March 2025
it was the worst experience...
Liked: Horrible Experience – Completely Inaccessible!I recently stayed at Holiday Inn Express and suited, and it was an absolute nightmare. Despite checking beforehand, this hotel is NOT accessible for people with disabilities. There were no ramps, the elevators were tiny and unreliable, and the so-called “accessible room” was anything but. The bathroom was impossible to use, and there were no proper accommodations for wheelchair users or people with mobility issues.When I brought up these issues with the staff, they were dismissive and unhelpful. I was basically left to struggle the entire stay. I ended up having to cut my trip short because it was just too difficult to get around. For a hotel that claims to be welcoming to all guests, this was a complete joke.I want my money back because I paid for a stay that I couldn’t even fully experience. If you have any kind of disability or need accessibility, stay FAR away from this place!
Disliked: Nothing to be honest I only stood there one night.
Chelewyatt Fri, 21 February 2025
Superb
Liked: Great location, right off the freeway. The staff was amazing! Great layout in the room. Comfy beds.
Disliked: The perfume smell in the room was very strong. The air conditioner was super loud. Breakfast was a letdown.
Syed Fri, 21 February 2025
Very pleasant 2!day stay
Liked: Nice and clean
Disliked: Nothing as such
Sourav Mon, 17 February 2025
Very good
Morgan Fri, 7 February 2025
Exceptional
Yuliana Mon, 3 February 2025
Very good
Liked: Clean
Disliked: Again the pancake machine was not working
Lori Fri, 31 January 2025
It was good just the...
Liked: The beds were comfortable, the staff was nice.
Disliked: The breakfast was good but the waffle machine was broken so no waffles. The hot tub was also not in service.Also the parking should be included in the room fees for guests should not have to pay another company for that.