Holiday Inn Express & Suites Cleveland/Westlake Guest Reviews
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3.7 miles from Westlake centre |
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Thomas Mon, 24 February 2025
Very good
Liked: Pool Facilities
Disliked: Nothing
Tajua Mon, 17 February 2025
My daughter’s birthday at the...
Liked: It was clean. The pool was big
Disliked: 3 groups of kids came into the pool and did cannon balls splashing all of the smaller kids until we had to leave the pool area. Guest were very rude. Staff did nothing. Even refused to bring extra towels to the room.
Molly Tue, 11 February 2025
Exceptional
Gupta Mon, 10 February 2025
Superb
Donna Sun, 9 February 2025
Exceptional
Katrina Sat, 8 February 2025
Overall nice
Liked: CleanComfortable bedNice pool area
Disliked: Heat in room didn't work well and room was coldWelcome cookies were gone as well as hot water for evening drinkBurned out light in bathroom
Baker Fri, 7 February 2025
10/10 recommend
Liked: The staff was super friendly. Everything was clean. The pool and hot tub were nice highlights to our days. The location was peaceful. The breakfast was good with a different variety every morning and plenty of coffee to get me going
Disliked: I have no complaints about our stay.
Hope Wed, 29 January 2025
If it wasn’t so noisy...
Liked: The pool was nice although they turn the heater off so it was chilly in the morning. The hot tub was cold. The staff were very friendly. The breakfast was good. The beds were comfy. Room was clean.
Disliked: Very noisy. Could smell pot through the hall and into our room. Could hear way too much.
Ashley Mon, 20 January 2025
Not big family accommodating.
Liked: It looked nice.
Disliked: I booked a double queen bed with a sofa bed. We had a family of 6. I put that online when I was selecting the room. When I got there, they said they had us in a one king room. I pushed hard for a 2 queen bed and then it didn’t have a sofa bed so we didn’t have enough room. They said that’s on “booking.com” bc they don’t tell the hotel what it is I actually selected so they just give me the basic?? Which seemed wild to me. We also had to have bands for the pool and they were only going to give me 4 bands for my family of 6. I will not be staying at this hotel again.
Sarah Sun, 19 January 2025
Exceptional