Holiday Inn Express & Suites Cleveland/Westlake Guest Reviews
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3.7 miles from Westlake centre |
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Jock Tue, 1 April 2025
For business or pleasure, this...
Liked: The staff was friendly and helpful. I enjoyed the offerings and quality of the included breakfast. The entire facility, including my room, was very clean and everything worked as expected. The room was quiet, no noisy elevator or ice machine sounds.The complimentary WiFi was fast and didn't drop.
Disliked: Nothing comes to mind.
Kayla Mon, 24 March 2025
Great space, nice big and...
Liked: I loved how big and beautiful the room was, there was a couch and a table and the beds were amazing, clean and comfortable! I loved that there was a kureg in the room and a refrigerator. I had 3 t.v's in my room so I could sit and eat at the table and watch t.v ot sit on the couch and watch t.v or sit in bed and watch t.v so that was pretty cool! The hot tub was amazing! And breakfast was available in the morning.
Disliked: We arrived at 4:40 and check-in begins at 4. Well, we were sitting in the lobby for about 50 minutes waiting for our room to be cleaned and available. It completely messed up my plans. Apparently, multiple staff called off. There were kids running constantly above me. I went to the hotel to get a break from my own kids and have a nice night with my husband and I was up all night listening to stomping and running around it got quiet about midnight and they were back up at 6 A.M running around again so I got barely any sleep! I did call the office, and they said they would take care of it, but that didn't happen. There were also no towels available at the pool either. (The last time I went there, they had a ton of towels available)
Rita Sun, 23 March 2025
Exceptional
Eliah Fri, 21 March 2025
Exceptional
Liked: Breakfast was good alot to choose from
Disliked: Chlorine pretty strong in pool
Amanda Tue, 18 March 2025
Very good
Diana Wed, 12 March 2025
Superb
Kayla Wed, 12 March 2025
It was an amazing stay!...
Liked: Pool and breakfast
Disliked: Bathroom floor was a little dirty along with the tub
Steven Tue, 11 March 2025
Exceptional
Liked: The grandkids loved the very nice swimming pool and kids area nice job .we all liked breakfast it was very plentiful .
Disliked: Not enough coffee in room but always had coffee readily available in lobby
Elizabeth Mon, 3 March 2025
Exceptional
Liked: Friendly and clean
Thomas Mon, 24 February 2025
Very good
Liked: Pool Facilities
Disliked: Nothing