Holiday Inn Express & Suites Cleveland/Westlake

Passable

Liked: Children's play area by the pool had sharp objects cut my children's feet. Also was unaware of the $200 a night deposit ..
Disliked: safety in children's splash and play area and the surprise deposit..

Exceptional

Exceptional

Good

For business or pleasure, this...

Liked: The staff was friendly and helpful. I enjoyed the offerings and quality of the included breakfast. The entire facility, including my room, was very clean and everything worked as expected. The room was quiet, no noisy elevator or ice machine sounds.The complimentary WiFi was fast and didn't drop.
Disliked: Nothing comes to mind.

Great space, nice big and...

Liked: I loved how big and beautiful the room was, there was a couch and a table and the beds were amazing, clean and comfortable! I loved that there was a kureg in the room and a refrigerator. I had 3 t.v's in my room so I could sit and eat at the table and watch t.v ot sit on the couch and watch t.v or sit in bed and watch t.v so that was pretty cool! The hot tub was amazing! And breakfast was available in the morning.
Disliked: We arrived at 4:40 and check-in begins at 4. Well, we were sitting in the lobby for about 50 minutes waiting for our room to be cleaned and available. It completely messed up my plans. Apparently, multiple staff called off. There were kids running constantly above me. I went to the hotel to get a break from my own kids and have a nice night with my husband and I was up all night listening to stomping and running around it got quiet about midnight and they were back up at 6 A.M running around again so I got barely any sleep! I did call the office, and they said they would take care of it, but that didn't happen. There were also no towels available at the pool either. (The last time I went there, they had a ton of towels available)

Exceptional

Exceptional

Liked: Breakfast was good alot to choose from
Disliked: Chlorine pretty strong in pool

Very good