Exceptional

Great staff, room, location!!

Liked: Location was great for traveling to and from Ohare!

Exceptional

Very pleasant, super clean and...

Liked: Friendliness of night staff and the next day until we left
Disliked: Only snag was everyone was breakfasting together seats difficult and initially warm food ran out but was quickly replaced

Unpleasant experience at check-in in...

Liked: Good location in walking distance from the rental car facility of Chicago O'Hare, HolidayInn Express standard as expected (spacious, nice rooms, friendly staff, good breakfast)
Disliked: When me and my 15 years old daughter arrived 1 am in the morning (very late because of long delay of our transatlantic flight, awake for more than 24 hours) we had to wait for 10+ minutes at the reception, because receptionist was talking to a highly intoxinated woman who wanted to check-in (but had no reservation and no credit card), and then later asked for help resetting a smartphone that was locked (stolen?). Even for my 15 years old daughter it was absolutely obvious that the woman was "completely stoned", and I felt the correct reaction would have been to call 911 when the woman would not leave (also to check the status of the locked smartphone that I guess was stolen, and to make sure the woman receives adequate care). I acknowledge that it is a hard task for the female receptionist to assume the night shift completely alone, but I think she was too friendly / too patient here when it was obvious that the woman was an addict with no entitlement to stay at the hotel. Only after I intervened after 10+ minutes and requested that we can finally check in so my daughter can get some sleep, the receptionist asked the woman nicely to leave. This was an unpleasant experience and not something an underage child should experience when checking into a HolidayInn (even in the middle of the night).

Exceptional

Good

Liked: Area
Disliked: Bed was uncomfortable

Superb

Good Location, average stay

Liked: Good Location Close to the Convention Center
Disliked: $50 Deposit is not cancelled and I have sent a message regarding this, but no reply.